Dynamics 365 | AI Updates | Microsoft AI Blogs

A business leader texting while walking in a city.

Published December 11, 2025

7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. Learn more.

Microsoft Dynamics 365 Blog

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Published December 9, 2025

6 min read

The era of agentic business applications arrives at Convergence 2025

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.

Microsoft Dynamics 365 Blog

Dynamics 365

Published December 1, 2025

6 min read

Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance

We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports.

Microsoft Dynamics 365 Blog

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Dynamics 365

Published November 4, 2025

3 min read

Microsoft named a Leader in IDC MarketScape for AI-Enabled Large Enterprise ERP Applications

Microsoft has been recognized as a Leader in the IDC MarketScape for AI-Enabled Large Enterprise ERP Applications, highlighting our innovation and customer-centric approach to intelligent business solutions.

Microsoft Dynamics 365 Blog

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Published October 30, 2025

6 min read

3 ways to navigate changing tariffs with AI agents

Stay ahead of shifting tariffs with an AI agent that monitors trade updates, automates compliance checks, and helps your supply chain adapt to global changes in real time.

Microsoft Dynamics 365 Blog

Collage of images with the text "Agentic business applications' in the center.

Published October 21, 2025

9 min read

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes.

Microsoft Dynamics 365 Blog

Abstract image with Dynamics 365, Fabric, and Copilot Studio logos

Published October 9, 2025

4 min read

Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers. Register now to stay updated and access helpful resources.

Microsoft Dynamics 365 Blog

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Published September 30, 2025

5 min read

Reinventing business process with AI: Agents in record to report

Microsoft AI agents streamline Record to Report (R2R), reduce manual effort, and empower finance teams to focus on strategy and insights.

Microsoft Dynamics 365 Blog

Nurse using a tablet for documentation in an emergency department.

Published September 9, 2025

2 min read

Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification

Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement.

Microsoft Dynamics 365 Blog

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Published August 28, 2025

4 min read

Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central

Empower your business with unified data, AI-powered workflows, and seamless Microsoft 365 integration using Dynamics 365 Business Central.

Microsoft Dynamics 365 Blog

Abstract close-up of a sales person typing on a keyboard

Dynamics 365

Published June 16, 2025

4 min read

AI in sales: Applying historical lessons to modern challenges

See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals.

Microsoft Dynamics 365 Blog

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Published June 11, 2025

4 min read

Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference

Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI.

Microsoft Dynamics 365 Blog