AI transformation in action—how organizations are innovating today
AI is demonstrating real business value and economic impact for our customers today.
Microsoft Cloud BlogTopic: Business impact
Microsoft Cloud Blog
Microsoft announces new Copilot and demand planning capabilities for Dynamics 365 Supply Chain Management
Supply chain complexities continue to fundamentally change the way business is done. Improving productivity and resiliency, and fostering innovation amidst rising cost and labor pressures remain key priorities for supply chain leaders.
Microsoft Dynamics 365 Blog
AI-infused personalized customer journeys with Dynamics 365 Customer Insights 2023 release wave 2
As we continue to push the boundaries of what’s possible with AI, we’re delighted to give you a sneak preview of the new features releasing as part of 2023 release wave 2.
Microsoft Dynamics 365 Blog
Release wave 2: Transforming customer experiences with generative AI and Microsoft Dynamics 365
In business applications, we’re using generative AI to break down silos and bridge gaps between data, insights, and people so sellers, marketers, and customer experience (CX) professionals can deliver exceptional experiences across the entire customer journey, seamlessly.
Microsoft Dynamics 365 Blog
Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform
Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.
Microsoft Dynamics 365 Blog
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.
Microsoft Dynamics 365 Blog
Modernize customer support with Copilot in Dynamics 365 Customer Service
The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.
Microsoft Dynamics 365 Blog
From discussion to deployment: 4 key lessons in generative AI
There are some lessons that have been learned in customer interactions that are now being applied to projects to maximize the return on investment for our customers. Each of these four areas you may wish to give consideration to as you explore possibilities within your organization.
Microsoft Industry Blogs
Microsoft Teams Premium: The smart place to work is also a smart investment
In a 2023 commissioned Total Economic Impact™ study, Forrester Consulting found that Teams Premium helped organizations save time, improve security, and reduce costs—all contributing to a projected return on investment (ROI) of 108 to 360 percent over three years.
Microsoft 365 Blog
Unlock data value with healthcare data solutions in Microsoft Fabric
Today, we are announcing the preview of Microsoft Cloud for Healthcare data solutions in Microsoft Fabric. These trusted and industry-tailored offerings unlock the power of healthcare data by bringing together disparate data sources into a single unified view that empowers you to glean actionable insights from your data.
Microsoft Industry Blogs
Introducing Skills in Microsoft Viva, a new AI-powered service to grow and manage talent
We’re excited to announce a new AI-powered Skills in Viva service that will help organizations understand workforce skills and gaps, and deliver personalized skills-based experiences throughout Microsoft 365 and Viva applications for employees, business leaders, and HR.
Microsoft 365 Blog
Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises
We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.
Microsoft Dynamics 365 Blog