Customer service
Provide self-service customer experiences using AI assistants
Deliver AI-powered self-service customer experiences through chat, voice, and avatar-based AI assistants.
Outcomes
Drive real results in customer service
Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Increase customer satisfaction
Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.
Improve self-service resolution rates
Guide customers to resolve issues quickly and independently, escalating only when necessary.
Boost first call resolution rates
Triage issues before escalation and suggest solutions based on the customer’s unique history.
Solutions
Find the right AI approach for your organization
Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions
Microsoft 365 Copilot
Transform work using a powerful AI assistant with built-in enterprise-grade security.
Extend and customize
Microsoft Copilot Studio
Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
Build your own solutions
Microsoft Foundry
Design, customize, and manage AI apps and agents at scale.
Find partner solutions
Microsoft Marketplace
Power your AI transformation with AI solutions from industry leading partners.
CUSTOMER STORIES
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