Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
A business solution from Microsoft delivers the control, forward-looking insight, and bottom line impact you need to grow your business If you're like a lot of small and midsize businesses (SMBs...
Over the past few months, we have been disclosing details about the upcoming release of Microsoft Dynamics AX 2012 R2 on our “ Inside Microsoft Dynamics AX ” blog. At the Microsoft Dynamics...
I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales...
Today we're announcing the Microsoft Dynamics CRM Online December 2012 Service Update. This new service update comes on the heels of continued success for our business. We continue to drive double...
Today at our Microsoft Dynamics AX Tech Conference we announced general availability of Microsoft Dynamics AX 2012 R2 to be December 1, 2012. I’m excited to share this milestone and the significant...
The Microsoft Dynamics CRM team continues to execute against a vision to help organizations better attract, retain, and grow their customers. Our goal is to deliver more compelling finished applications, modern user experiences with simplified user interfaces, and an open and extensible platform for Cloud and On-premise deployments. With the explosion of new channels, emerging
The Microsoft Dynamics CRM team continues to execute against a vision to help organizations better attract, retain, and grow their customers. Our goal is to deliver more compelling finished applications...
Meeting delivery deadlines is a must for good customer service, and for companies that make to stock, the ability to respond quickly to market demand is especially critical. Microsoft Dynamics NAV 2013...
UK company, Poupart Ltd. is one of the first organizations to use Microsoft Dynamics NAV 2013. The solution has helped them increase productivity by an impressive 300 percent! How? They have simply become...
I’m pleased to announce that Microsoft Dynamics NAV 2013 is now available! With deep investments in new capabilities and improvements across all areas of the product, this is the most significant...
Cross posting from our PMG blog: In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their business challenges and offer suggestions on how solutions from Microsoft can help them
In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their...
