Top 3 customer data platform trends for 2021
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
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Building customer relationships through relevant and unified personal experiences
Retail used to look different. It was local; it was a relationship. -
Why a knowledge base is important in delivering exceptional customer service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes. -
3 reasons to accelerate your migration journey to Dynamics 365
Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. -
How Dynamics 365 Guides is transforming remote nursing education
The pandemic has profoundly impacted educators across the world. -
Hitachi Solutions helps Dr. Martens reboot their business
While the move to e-commerce in the retail industry has been underway for years, the onset of the pandemic last year accelerated the transition as retailers needed to quickly pivot to optimize for online sales in order to adapt. -
Sales accelerator brings digital scalability within reach
It’s no secret that fully embracing digital sales experiences is increasingly necessary to stay in the sales game. -
Changing the customer experience for better customer connections
While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers expect to be understood and communicated with. -
How you can collect feedback and protect customer information
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. -
2021 release wave 1 plans for Dynamics 365 and Power Platform now available
Today, we published the 2021 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2021 and September 2021. -
Fraud trends part 3: fraud in the food service industry
In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. -
Quickly respond to changing retail needs with an intelligent supply chain
Truly engaged, always connected As digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitally transform their supply chain as well.
