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News and product updates

December 5, 2019

2 min read

Microsoft Forms Pro updates help improve customer feedback management

According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand differentiator.
News and product updates

December 3, 2019

2 min read

Using AI to better understand and engage your customers

Artificial intelligence (AI) has been around for some time now.
Thought leadership

November 20, 2019

3 min read

Formulas for success with Dynamics 365 and Power Platform

No two organizations are alike, and neither are the solutions needed to achieve meaningful business results.
Thought leadership

November 18, 2019

5 min read

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.
News and product updates

November 14, 2019

2 min read

Enhance your Dynamics 365 mixed reality experiences on HoloLens 2

HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality.
Thought leadership

November 13, 2019

3 min read

Working together to support our mutual customers

Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms.
Thought leadership

November 11, 2019

3 min read

Our vision for the Microsoft customer data platform

Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything.
News and product updates

November 4, 2019

7 min read

Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform

It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy.
News and product updates

November 1, 2019

3 min read

New digital messaging offer enhances omnichannel features in Customer Service

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering.
Thought leadership

October 30, 2019

4 min read

Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace.
Thought leadership

October 29, 2019

3 min read

Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital.
October 17, 2019

2 min read

Customer Data Platform (CDP): It’s not just for B2Cs anymore

The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies.

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