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Dynamics 365 Customer Insights
Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.
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Turn prospects into engaged customers with intelligent sales and marketing
The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers. -
Five ways companies are transforming marketing
Digital transformation is essential to thriving and growing – and in some cases, surviving – in nearly every industry in every corner of the world. -
September 2019 update for Dynamics 365 for Marketing is available now
The September 2019 update of Dynamics 365 for Marketing is available now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. -
Dynamics 365 Customer Insights – September 2019 release notes
The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! NEW FEATURES Triggers now available in Microsoft Flow Better performance for our connector in Power BI Match rules reordering and duplication Triggers now available in Microsoft Flow Dynamics 365 Customer Insights connector now has two triggers that […] -
How data, analytics, and insights can improve customer service
What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. -
Customer centricity: A key priority across lines of business
In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. -
Customer data platform: Going beyond MDMs and CRMs
In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. -
Dynamics 365 Customer Insights – August 2019 release notes
The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! New features Performance improved for Power BI connector Segment as an entity Progress indicator Performance improved for the Power BI connector After making some adjustments, the performance for our Power BI connector has been significantly improved. -
Customer data platform: A win-win for the entire C-suite
Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. -
Dynamics 365 for Marketing August update and early access are available now
The August 2019 update of Dynamics 365 for Marketing is now released and available to all customers! We’re also releasing early access features, which you can choose to enable together with the August 2019 update. -
Improved testing introduced for planned updates of Dynamics 365 for Marketing
As previously announced, we are in the process of updating all outdated installations of Dynamics 365 for Marketing to the April 2019 release.
