HAX Design Library

Guideline 6

Mitigate social biases

Ensure the AI system’s language and behaviors do not reinforce undesirable and unfair stereotypes and biases.

Guideline 6 > Example

Bing Search | G6: Mitigate social biases

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.

Guideline 11 > Pattern 11A

Pattern 11A: Local explanations

Guideline 11 > Pattern 11A > Example

Google Search | 11A: Local explanations

Guideline 11 > Pattern 11B

Pattern 11B: Global explanations

Guideline 11 > Pattern 11C

Pattern 11C: Present properties of system outputs

Guideline 11 > Pattern 11D

Pattern 11D: Map system input attributes to system outputs

Guideline 11 > Pattern 11E

Pattern 11E: Map user behaviors to system outputs

Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations

Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.

Guideline 15 > Pattern 15A

Pattern 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15B

Pattern 15B: Request explicit feedback on selected system outputs

Guideline 15 > Pattern 15C

Pattern 15C: Reporting inappropriate content

Guideline 15 > Pattern 15D

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.