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Microsoft Industry Blogs > Charles Lamanna

Posts by Charles Lamanna, Corporate Vice President, Business Applications and Platform, Microsoft

A person looking out the window smiling and talking into a mobile phone.

Microsoft and Nuance: Unlocking the contact center of the future 

5 min read
  • Charles Lamanna
    By Corporate Vice President, Business Applications and Platform, Microsoft

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization. Today’s consumers have more choices than ever before and Read more

earth surrounding by data

Build differentiated SaaS apps with Microsoft Industry Clouds 

3 min read
  • Charles Lamanna
    By Corporate Vice President, Business Applications and Platform, Microsoft

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were. As organizations work to Read more