Radhika Kapur articles
Bringing self-service to China Merchants Bank
Today, banks must transform to become digital organizations centered on providing a quick, convenient and personalized customer experience.
Building the bank of the future with Surface Devices
Today’s customers expect instant gratification, so retail banks must find innovative ways to streamline, expedite and personalize the branch experience.
Work more productively, enjoy life more fully
Being able to use the Surface Pro to complete tasks quickly, efficiently and securely during working hours has also improved Bay Equity employees’ personal lives.
Early investments for a lasting impact
To ensure its loan officers could remain productive and provide a high quality, customer-centric service at all times, Bay Equity opted to move to the cloud.