Reclaim your time
Connect the data
Close the deal
Supercharge your CRM
Be more productive with a customer relationship management (CRM) application that helps you get back to what you love—connecting with customers.
Guided Tour Home
Manage
Manage your CRM customer list
/15
;'></rect></svg>)
{"sites":[{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Commonly used apps.","id":"Commonly used apps.","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5833E?ver=ed00","imageAlt":"A video showing a user replying to an email in Outlook and viewing a Viva Sales profile for a customer.","imageHeight":730,"imageWidth":1297,"itemIndex":2,"name":"Commonly used apps","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58g3v","content":"<p>Create and edit customer CRM data in your commonly used apps, such as Teams and Outlook.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Stay within the flow of work"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Data sync","id":"Data sync","isImage2x":true,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE585Fq?ver=4a5f","imageAlt":"A customer’s contact information being viewed in Outlook through Viva Sales.","imageHeight":730,"imageWidth":1297,"itemIndex":3,"name":"Data sync","videoHref":"","content":"<p>Gain rich data from your productivity tools for a more robust customer profile.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Gain a holistic view"}],"arialabel":"Manage.","id":"manage","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5833E?ver=ed00","imageAlt":"A video showing a user replying to an email in Outlook and viewing a Viva Sales profile for a customer.","imageHeight":730,"imageWidth":1297,"itemIndex":1,"name":"Manage","videoHref":"","content":"<p>Add customers to your CRM tool in the flow of work and manage your relationships more easily than ever.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Manage your CRM customer list"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"CRM tool","id":"CRM tool","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE588fH?ver=8b10","imageAlt":"A prompt to sign in to a CRM tool through Viva Sales in Outlook.","imageHeight":730,"imageWidth":1297,"itemIndex":5,"name":"CRM tool","videoHref":"","content":"<p>Always stay up to date, whether your organization operates in Salesforce or Dynamics 365 Sales.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Works with the CRM tool of your choice"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Real-time edits","id":"Real-time edits","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58aRn?ver=d115","imageAlt":"A video of a user editing a customer’s contact information through Viva Sales in Outlook.","imageHeight":729,"imageWidth":1299,"itemIndex":6,"name":"Real-time edits","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58aRl","content":"<p>Your CRM tool stays up to date even as you make changes to your contacts and interactions within the flow of work.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Update your CRM tool in Office apps and Teams"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Dashboard","id":"Dashboard","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58aRq?ver=b810","imageAlt":"A customer’s contact information being viewed through Viva Sales in Outlook.","imageHeight":730,"imageWidth":1297,"itemIndex":7,"name":"Dashboard","videoHref":"","content":"<p>Eliminate the need to switch views. See relevant sales data from your CRM tool within the Viva Sales customer sidebar.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Snapshot views of CRM entries"}],"arialabel":"connect","id":"connect","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE580te?ver=a429","imageAlt":"A video of a user signing into Salesforce through Viva Sales in Outlook.","imageHeight":729,"imageWidth":1299,"itemIndex":4,"name":"Connect","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58iFV","content":"<p>Eliminate the busy work by automatically linking your CRM tool to your Office suite.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Connect to your CRM tool"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Copy contacts","id":"Copy contacts","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58340?ver=e2b4","imageAlt":"A video of a user viewing customer details through an event invite in Outlook and sharing the details through a Teams message.","imageHeight":729,"imageWidth":1299,"itemIndex":9,"name":"Copy contacts","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58aRu","content":"<p>Pull in relevant Viva Sales customer information from Outlook into Teams seamlessly.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Share customer data across applications"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Share contacts in Teams","id":"Share contacts in Teams","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58aRA?ver=bd76","imageAlt":"A video of a user sharing contact details for a customer through a message in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":10,"name":"Share contacts in Teams","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE5834g","content":"<p>Easily share a customer card to ensure your team has the latest details.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Drive sales forward"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Promote teamwork","id":"Promote teamwork","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE585Fb?ver=9c0d","imageAlt":"A video of a customer’s contact details being edited through a Teams message.","imageHeight":729,"imageWidth":1299,"itemIndex":11,"name":"Promote teamwork","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58lgK","content":"<p>Share knowledge with teammates and easily update CRM customer information within Teams.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Gain context from shared knowledge"}],"arialabel":"Collaborate","id":"Collaborate","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58nRe?ver=911c","imageAlt":"A video showing a user messaging a coworker in Teams asking for information about a shared contact in Viva Sales.","imageHeight":729,"imageWidth":1299,"itemIndex":8,"name":"Collaborate","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58aRt","content":"<p>Use @mention to send customer details to your coworkers in Teams.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Collaborate across your organization"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Meeting sentiment","id":"Meeting sentiment","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE5834k?ver=e85a","imageAlt":"A video of sentiment being tracked throughout a call in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":13,"name":"Meeting sentiment","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE585Fe","content":"<p>Utilize AI to track the positive or negative sentiment of the conversation.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Review meeting outcomes"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Notes and actions","id":"Notes and actions","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE585Fg?ver=5c61","imageAlt":"A video showing action items being turned into tasks from a meeting summary in Teams.","imageHeight":729,"imageWidth":1299,"itemIndex":14,"name":"Notes and actions","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE5834n","content":"<p>Eliminate note taking and get a full transcript of your customer meeting as well as follow-up actions.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Follow up effectively with AI-driven recommendations"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Customized calls","id":"Customized calls","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE585Fm?ver=1162","imageAlt":"Sentiment from a customer call being viewed in Viva Sales in Teams.","imageHeight":730,"imageWidth":1297,"itemIndex":15,"name":"Customized calls","videoHref":"","content":"<p>Utilize filters, in-call data, and suggestions to create a customer plan that fits your style.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Personalize your calls"}],"arialabel":"Engage","id":"Engage","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE58lgp?ver=6227","imageAlt":"A video of tasks being added to an action item in Teams through an intro meeting summary.","imageHeight":729,"imageWidth":1299,"itemIndex":12,"name":"Engage","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE58iFD","content":"<p>Gain deeper understanding with conversational intelligence call summaries and call action items.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Strengthen relationships with AI"}],"itemsCount":15}
See Viva Sales in action
Dive deep into the Viva Sales vision to see how it brings everything sellers need into the flow of work.
Features and pricing
Frequently asked questions
|
Viva Sales will offer read-write capabilities back to your CRM tool (Dynamics 365 Sales or Salesforce CRM) within the Microsoft 365 and Teams applications you already use. Viva Sales also offers unlimited conversational intelligence capabilities, eliminating the need for note taking in meetings and providing you sentiment analysis and next-best actions. Viva Sales connects your CRM customer list automatically into your Office applications—reducing the need to add customers already in your CRM tool. Viva Sales also helps you collaborate more efficiently within Teams by sharing contact cards and identifying coworkers that have had meaningful interactions with your customers. This allows you to connect and gain insights from your colleagues.
A Microsoft 365 for enterprise or Office 365 for enterprise product license is required to use the Viva Sales app in Outlook and Microsoft Teams.
Viva Sales is a CRM companion application, meaning it works with Dynamics and Salesforce CRM solutions to intelligently automate customer updates, share AI-based recommendations and insights, and allow collaboration and productivity in tools sellers already use in Microsoft 365.
Yes.
Viva Sales is available in English, French, German, Portuguese, and Spanish.
Implementation and support
Documentation
Support
FastTrack
Transform your sales experience
”We’re excited to partner with Microsoft to reimagine the future of selling with Viva Sales, streamline the fragmented seller workflow, and give sellers precious time back to do what they do best: sell.”
Hayden Stafford, President and CRO, Seismic
Thought leadership
Transforming sales teams
Reimagining the sales process—are you ready?
Improving employee experiences
Additional resources
A modern way of selling
Viva Sales infographic
A CFO’s guide to driving sales
What to look for in a CRM tool
Accelerate revenue with AI
Ensure your CRM is up to date with Dynamics 365 Sales
1. Once your paid subscription begins, cancelation policies vary based on your status as a new customer, product, and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.