Standards of supplier conduct at Microsoft

Because Microsoft is committed to promoting a positive work environment, we expect our suppliers and their employees, agents, and subcontractors to adhere to the same standards of conduct and behavior that we expect from our own employees while they are on Microsoft property or doing business with Microsoft. This code of conduct is part of the supplier contract with Microsoft and is intended to assist suppliers in functioning smoothly and efficiently while performing work for Microsoft.

Through the Standards of Business Conduct (, Microsoft has established company standards that include ethical business practices and regulatory compliance. These standards apply to all Microsoft employees, directors, and officers. Similarly, Microsoft expects its suppliers to embrace this commitment to integrity by complying with and training its employees on the Microsoft Supplier Code of Conduct.

Suppliers and their employees, agents, and subcontractors (collectively referred to as “Suppliers”) must adhere to this Supplier Code of Conduct while conducting business with or on behalf of Microsoft. Suppliers must promptly inform their Microsoft contact (or a member of Microsoft management) when any situation develops that causes the Supplier to operate in violation of this Code of Conduct. While Microsoft Suppliers are expected to self-monitor and demonstrate their compliance with this Code of Conduct, Microsoft may audit Suppliers or inspect Suppliers’ facilities to confirm compliance. Microsoft may require the immediate removal of any Supplier representative(s) or personnel who behave in a manner that is unlawful or inconsistent with this Code of Conduct or any Microsoft policy. Compliance with this Code of Conduct, and training on this Code of Conduct, is required in addition to any other obligations in any agreement a Supplier may have with Microsoft.

Please download and review the full requirements of the standards of conduct that suppliers must follow. The terms “vendor” and “supplier” will be used interchangeably.

Download the Supplier Code of Conduct

The Master Supplier Services Agreement (MSSA)

If such a contract is required by Microsoft, this contract must be executed by Microsoft and the supplier prior to doing any work. Because it is an overarching agreement, once the supplier has signed this Agreement, only business specific statements of work or purchase orders are needed. Having a uniform agreement in place helps ensure that Microsoft can consistently rely on certain aspects of its relationships with suppliers without discussion or concern, which frees both parties up for more critical activities—like completing the work! The MSSA outlines, in addition to other things, the following:

  • Standard payment terms, which include 2% 10/Net 60.
  • Tier X reporting, which helps Microsoft ensure that suppliers at all levels are doing everything they can to ensure as much diversity as possible within the supply chain.

Download the Master Supplier Services Agreement (MSSA)

Supplier guidelines and policies

The Microsoft Supplier Guidelines, an adjunct to the Master Supplier Services Agreement, outline the requirements suppliers are expected to follow.

Download the Microsoft Supplier Guidelines

The supplier guidelines and policies include:

  • Microsoft Supplier Travel Guidelines. Required for all reimbursable travel, the Supplier Travel Guidelines are consistent with employee travel policy and enable the supplier to take advantage of the Microsoft travel program and associated negotiated pricing.

    Download the Microsoft Supplier Travel Guidelines

  • Pre-placement policy. Required of all contingent staffing agencies and other suppliers with employees who will be accessing Microsoft facilities or networks, this is a basic background check process that helps ensure the safety and security of Microsoft physical and electronic assets as well as all other individuals working for Microsoft.

  • Statement of Work (SOW) parameters. A SOW helps ensure that expectations are understood and agreed upon by all parties up front. Each SOW should include price, delivery dates, and specifications for the work. Legal term should not be included in a SOW.

  • Anti-Corruption Policy for Microsoft Representatives. Microsoft Corporation, and all of its subsidiaries and joint ventures worldwide ("Microsoft"), requires its channel partners (for example, resellers, software advisors, original equipment manufacturers, and distributors), suppliers, vendors, consultants, lobbyists, and any other third-party representative (collectively, "Microsoft Representatives") to comply with this Policy.

    Learn more and download the Anti-Corruption Policy for Microsoft Representatives

  • Microsoft Supplier Data Protection Requirements. Requirements for the protection of personally identifiable information and Microsoft product information.

    Download the Data Protection Requirements

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