Microsoft Commercial Support

Microsoft Commercial Support organization helps enterprise customers achieve more in a mobile-first, cloud-first world

The Commercial Support services organization, a diverse group of technical architects, engineers, consultants, and support professionals, delivers proactive advisory services, rapid response to unplanned events, and a managed customer experience tailored to your unique IT environment.

Our dedicated support teams provide continuous hands-on assistance and immediate escalation of urgent issues to help you keep your mission-critical systems up and running. We also help you evaluate your IT health and provide the staff training, risk assessments, strategic advice, and tools your teams need to support a healthy IT environment.

Regardless of the Commercial Support services you use, we know that the most important service we provide is to help protect the privacy and security of your data.

Security

Protecting customer data is critical to all Commercial Support services. We recognize that customers expect their data to be rigorously controlled and carefully handled. To help protect customer data, we offer a comprehensive security program—a defense in-depth approach—that provides industry-leading physical, logical, and data security, including encryption, access control, and network security.

Privacy

We understand that customers will only use Commercial Support services if they can trust us to help protect the privacy of their data, and that it will be used only in a way that is consistent with our customers’ expectations. You can be assured that Commercial Support services organization adheres to the privacy guidelines set forth in the Microsoft privacy policies and the Microsoft Privacy Standard:

  • We collect and use customer data only to provide support services.
  • We do not use your account credentials to troubleshoot issues on your behalf.
  • We do not mine or access your data for advertising purposes.
  • We maintain an active training and awareness program designed to reinforce our policies on the access, use, and safeguarding of customer data.

Compliance

Commercial Support organization complies with multiple industry governance programs and standards. Our compliance is verified through independent third-party audits and certifications, so you can trust that the data you provide us, when receiving support services, is handled in accordance with stringent industry safeguards, including:

Transparency

Our Commercial Support organization customers are informed, through clearly stated policies and procedures, where their customer data is stored. We offer clear information on how we help secure customer data, as well as who can access it and under what circumstances.

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