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Windows Defender Antivirus detects and removes this threat.
This SupportScam malware pretends to be a Microsoft Security Essentials installer and renders fake a Windows error message (commonly called a blue screen of death, or BSoD) to launch a technical support scam.
For more help on how to spot and stop this threat:
This threat can arrive on your PC as part of a software bundle.
Report the incident to Microsoft by sending the information about the tech support scam.
- In the United States, use the FTC Complaint Assistant form.
- In Canada, the Canadian Anti-Fraud Centre can provide support.
- In the United Kingdom, you can report fraud as well as unsolicited calls.
- In Australia, you can use the ScamWatch website to report a scam.
When you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of our technical support experts dedicated to helping you at the Microsoft Answer Desk.
In case you have already engaged with and paid for a fake support:
- Apply all security updates as soon as they are available. Do a full scan to remove the threat.
- Change your passwords.
- Call your credit card provider to reverse the charges, if you have already paid.
- Monitor anomalous logon activity. Block traffic to services that you would not normally access