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Microsoft Security Intelligence
Published Oct 18, 2016 | Updated Apr 12, 2017


Detected by Microsoft Defender Antivirus

Aliases: No associated aliases


Microsoft Defender Antivirus detects and removes this threat.

This SupportScam malware pretends to be a Microsoft Security Essentials installer and renders fake a Windows error message (commonly called a blue screen of death, or BSoD) to launch a technical support scam.

For more help on how to spot and stop this threat: 

Read: Tech support scams persist with increasingly crafty techniques 

This threat can arrive on your PC as part of a software bundle.

Report the incident to Microsoft by sending the information about the tech support scam.

When you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of our technical support experts dedicated to helping you at the Microsoft Answer Desk.

In case you have already engaged with and paid for a fake support:

  • Apply all security updates as soon as they are available. Do a full scan to remove the threat.
  • Change your passwords.
  • Call your credit card provider to reverse the charges, if you have already paid.
  • Monitor anomalous logon activity. Block traffic to services that you would not normally access
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