March 2019

Mar 28, 2019   |   Idunn Wolfe

Immigration tool removes hurdles for Microsoft employees

Getting a work visa in the United States is slow, confusing, and leaves many worried that they could be deported. Two years ago, the IT and legal teams from Microsoft joined forces to completely overhaul the work visa process. They did it to add simplicity and to make it less stressful. Microsoft Digital partnered with...

Mar 18, 2019   |   Seth Malcolm

Helping the helpers: How Microsoft is reinventing its Helpdesk

The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...

Mar 6, 2019   |   Seth Malcolm

Changing of the guard: How Microsoft moved its monitoring to Azure Monitor

It was time to modernize monitoring as part of Microsoft’s transition to a DevOps engineering model, and it was Dana Baxter who got the nod to lead the effort. “At Microsoft, we want to move to native Azure services,” says Baxter, a senior service engineer in Microsoft Digital. Baxter’s team is centralized and provides monitoring...

Mar 1, 2019   |   Lukas Velush

Chasing the sun with live event capabilities in Microsoft 365

How do you connect people across 48 countries for a global team meeting? Nathalie D’Hers’ team is one of the most far-flung at Microsoft—the 500-plus people in her organization are scattered across the globe, with at least one employee working in nearly every major Microsoft office. “With an organization so geographically distributed, it’s hard to...