|
Jay Clem spent two years embedded in Microsoft HR to better understand what technology, tools, and processes he and his team in Microsoft Core Services Engineering and Operations (CSEO) should build for Kathleen Hogan and the company’s HR team. (Photo by Jim Adams | Showcase)
|
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re…
|
Microsoft business operations teams know all too well that cyberattackers seek to exploit customer support pathways. Tools that can unlock customer accounts or aid in troubleshooting issues in complex environments are a rich target. “The…
|
AI is moving fast at Microsoft. Every month, we’re discovering new ways that our employees are using Microsoft 365 Copilot and rapidly emerging agentic tools to work smarter, automate routine tasks, and unlock new patterns…
|
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage of questions about what this technology meant for the future…
The number and sophistication of agents that our employees are building here at Microsoft is growing rapidly. To help us and all enterprises respond to this new opportunity, the company just announced Microsoft Agent 365 at Microsoft Ignite. This product serves as the control plane for AI agents—a new evolution of the existing systems that Read more
At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks—from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are available to everyone. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to Read more
This story reflects updated guidance from Microsoft Digital—it was first published in 2023. Keeping people connected in a hybrid work world is no easy task. But with the right technology, you can help employees in newly reimagined work environments feel energized and engaged, even when coworkers can’t be physically present. That’s exactly what we designed Read more
This story reflects updated guidance from Microsoft Digital—it was first published in 2023. Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed or their data becomes available to AI-powered digital assistants, their impact increases. Although these features have proven to be Read more
