AI deployment and adoption
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Powering our Microsoft 365 Copilot adoption with gamification
When it comes to powering Microsoft 365 Copilot adoption rates internally here at Microsoft, it’s game on. Literally. We were the first enterprise to fully deploy Copilot in 2024, and now, not two years later, our use of the company’s…
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Deploying Microsoft 365 Copilot in Viva Engage at Microsoft
Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it’s how we listen and…
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The agentic future: How we’re becoming an AI-first frontier firm at Microsoft
The rate of change for AI tools and technology continues to accelerate, and new opportunities to reimagine business processes and employees’ day-to-day work are emerging. Agents are the force driving this evolution forward. Agents are specialized AI tools built to…
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Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
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Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
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Enterprise AI maturity in five steps: Our guide for IT leaders
Charting a course through today’s digital landscape means navigating the transformative potential of AI—a technology redefining how organizations innovate and adapt. For leaders seeking to turn the promise of AI into action, the journey begins with clarity of purpose and…
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Enabling meaningful AI adoption at Microsoft with a Microsoft 365 Copilot Expo
As our employees incorporate AI into their day-to-day routines, new ways of working are emerging at Microsoft. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this…
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Reimagining how we collaborate with Microsoft Teams and AI agents
In 2017, the introduction of Microsoft Teams revolutionized how our employees connected and collaborated. Fast forward to 2025, and the employee experience landscape has evolved dramatically, both here at Microsoft and in the world at large. Teams remains the backbone of enterprise…
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Inside Microsoft: Being Customer Zero in an AI-powered world
Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…
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The future of work is here: Transforming our employee experience with AI
Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a…
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Camp Copilot: Try our 7 tips for driving Microsoft 365 Copilot adoption with a virtual skilling event
When you’re rolling out Microsoft 365 Copilot for your organization, there’s plenty to consider. What are your priority scenarios? Who should lead your adoption efforts? What’s the best way to help employees learn to use it? But there’s another important…
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Eight steps for managing your support team content with AI tools
Microsoft Digital stories Like many large organizations, our support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documents to guide our support engineers in helping customers with technical issues. As we have grown over the…