Author: Keith Boyd

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  • Fast train to the AI frontier: Balancing risk and innovation in the era of AI at Microsoft

    Every IT leader today feels the same tension. On the one side, there’s unprecedented pressure to move faster. To deploy AI‑powered capabilities, embrace agents, modernize workflows, and compete in an environment where speed and adaptation increasingly define advantage. On the other: A deep responsibility to protect the enterprise—its data, employees, customers, and regulatory posture—at a Read More

  • Making AI stick for sellers: Five adoption lessons from our Copilot rollout

    When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People were curious. But curiosity alone doesn’t change how work gets done. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a Read More

  • Becoming a Frontier Firm: Our IT playbook for the AI era

    Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant technological change we’ve seen since the shift to the cloud, and arguably since the advent of the Internet.” Brian Fielder, Read More

All posts by Keith Boyd

  • Microsoft 365 Copilot for executives: Sharing our deployment and adoption journey at Microsoft

    Deploying Microsoft 365 Copilot: Our guide for leaders Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft Work Trends report, 70% of people would delegate as much work as possible to AI…

  • Becoming a Frontier Firm: Our IT playbook for the AI era

    Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant technological change we’ve seen since…

  • Vuln.AI: Our AI-powered leap into vulnerability management at Microsoft

    In today’s hyperconnected enterprise landscape, vulnerability management is no longer a back-office function—it’s a frontline defense. With thousands of devices from a multitude of vendors, and a relentless stream of Common Vulnerabilities and Exposures (CVEs), here at Microsoft we faced…

  • Enterprise AI maturity in five steps: Our guide for IT leaders

    Charting a course through today’s digital landscape means navigating the transformative potential of AI—a technology redefining how organizations innovate and adapt. For leaders seeking to turn the promise of AI into action, the journey begins with clarity of purpose and…

  • Reimagining how we collaborate with Microsoft Teams and AI agents

    In 2017, the introduction of Microsoft Teams revolutionized how our employees connected and collaborated. Fast forward to 2025, and the employee experience landscape has evolved dramatically, both here at Microsoft and in the world at large. Teams remains the backbone of enterprise…

  • Inside Microsoft: Being Customer Zero in an AI-powered world

    Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…

  • The future of work is here: Transforming our employee experience with AI

    Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a…

  • Unlocking the value of Microsoft 365 Copilot at Microsoft

    In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and…

  • Digitally transforming Microsoft: Our IT journey

    Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. The digital transformation of Microsoft spans the entire personal…

  • AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft

    When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…

  • Powering a generational shift in IT at Microsoft with AI

    As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by the global pandemic and subsequent…

  • Deploying Microsoft Viva Connections internally at Microsoft

    Whether it’s from the office or at home, we must be prepared to meet our employees where they are. At Microsoft, this involves using Microsoft Viva Connections to bring our employees together and to encourage them to engage with each…