device health

Mar 11, 2024   |   Inside Track staff

Examining Microsoft's SAP transactions with Microsoft Azure Anomaly Detector

As part of our continuing digital transformation journey, our Microsoft Digital Employee Experience (MDEE) team is constantly looking for ways to improve our business processes and detect issues and anomalies before they become serious problems. Sometimes these failures happen sporadically within the application framework and often go undetected. Even if a user detects an anomaly,...

Oct 13, 2023   |   Lukas Velush

How modernization is helping Microsoft along its internal device management journey

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=-eteAvm72Ro, select the “More actions” button (three dots icon) below the video, and then select “Show transcript.” Modernization is helping Microsoft move forward on its internal device management journey. If you’re in IT, you know device management is a challenge all companies face. It’s especially difficult...

May 18, 2023   |   Inside Track staff

Modernizing Microsoft's internal Help Desk experience with ServiceNow

Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom IT tools and features in Microsoft service-desk into ServiceNow ITSM. This has led to innovation in many areas of our...

May 15, 2023   |   Inside Track staff

Monitoring Microsoft’s SAP Workload with Microsoft Azure

At Microsoft, our Microsoft Digital Employee Experience (MDEE) team is using Microsoft Azure telemetry tools to get key insights on our business processes that flow through our SAP instance, one of the largest in the world. Our new platform provides our leadership with a comprehensive view of our business-process health and allows our engineering teams to...

Apr 4, 2023   |   Inside Track staff

Microsoft Intune makes it easy to bring your own device to work

For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=rZ7KnatLI9c, select the “More actions” button (three dots icon) below the video, and then select “Show transcript.” We’re using Microsoft Intune for mobile device management internally at Microsoft, including for iOS devices. Microsoft Intune makes it convenient to bring your own device to work. Watch to...