End user services and support
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Transforming security and compliance at Microsoft with Windows Hotpatch
Security updates are essential, and every security admin knows that when it comes to applying these updates, faster is better to mitigate the risk. However, security updates have always come with a catch: Windows needs to reboot to apply them.…
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Making transportation seamless and efficient with the power of data and AI at Microsoft
It’s full speed ahead for the future of transportation at Microsoft. Five years ago, as a global pandemic shut down offices and commuting ground to a halt, Microsoft took the opportunity to overhaul the technology underpinning its transportation services. The…
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Defining the future: How we’re building an AI-powered continuous improvement culture at Microsoft
We’re at a crucial point in the history of technology. Our need for greater efficiency and productivity is urgent and increasing. At the same time, AI is unlocking our human potential with advances in workflow automation that were unimaginable just…
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Accelerating transformation: How we’re reshaping Microsoft with continuous improvement and AI
Technology companies are really people companies. In an age of rapidly advancing AI, losing sight of this reality leads to an overemphasis on new tools while neglecting opportunities for the transformational change that AI offers. Moving forward, the winners will…
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Reimagining how we collaborate with Microsoft Teams and AI agents
In 2017, the introduction of Microsoft Teams revolutionized how our employees connected and collaborated. Fast forward to 2025, and the employee experience landscape has evolved dramatically, both here at Microsoft and in the world at large. Teams remains the backbone of enterprise…
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How our team chose between Dataverse and SQL Server
Microsoft Digital stories Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with…
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Using AI to redefine how we work in Microsoft Outlook, the app Microsoft employees live in at work
In just a few short years, work has changed in fundamental ways. The rapid rise of AI has brought an entirely new mindset to the workplace. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies…
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Confidential by design: How we’re securing OneNote for the age of AI at Microsoft
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Here at Microsoft and at workplaces around the world,…
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Inside Microsoft: Being Customer Zero in an AI-powered world
Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…
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Supercharge your business transformation with Microsoft Viva
Microsoft Digital readiness guide AI transformation is one of the most profound business changes in decades. Making the most of AI tools will require careful planning, thoughtful communication, comprehensive employee enablement, and diligent tracking. Fortunately, Microsoft Viva fills all of…
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Supercharging our SharePoint sites at Microsoft with Microsoft 365 Copilot
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Microsoft SharePoint is one of the most ubiquitous and…