End user services and support

January 30, 2025

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Keith Boyd

AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft

When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of…
January 28, 2025

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Inside Track staff

Using Microsoft Teams and ServiceNow to enhance end-user support at Microsoft

Editor’s note: This content was first published in 2021. Although this particular event or moment in time has passed, we’re republishing it here so you can see what our thinking and experience was like at the time. Our Microsoft Digital…
October 21, 2024

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Alex Fleck

Measuring the success of our Microsoft 365 Copilot rollout at Microsoft

Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Engage with our experts! Customers or Microsoft account team representatives from Fortune…
September 5, 2024

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Darcy Jayne

Providing employees with virtual loaner devices with Windows 365

Watch the video below to see Dave Rodriguez interview Trent Berghofer about how we use the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working. Rodriguez is…
July 18, 2024

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Cristine Jung-Fassnidge

Enhancing space management internally at Microsoft with Wi-Fi data

Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces,…
June 28, 2024

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Lukas Velush

Enhancing employee listening at Microsoft with Viva Glint

At Microsoft, giving our employees every opportunity to thrive is critical. Now, we have a new but familiar tool to help us do that—our very own Microsoft Viva Glint. We’re using Viva Glint—which replaces LinkedIn Glint—to check in with our…
June 27, 2024

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Lukas Velush

Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva

Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
June 14, 2024

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Lukas Velush

Unlocking the potential of Microsoft 365 Copilot at the role level

There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any company data you need, and that can process and accomplish requests using natural language—that’s a…
June 4, 2024

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Lukas Velush

How we’re transforming large meetings at Microsoft in the age of flexible work

It’s a new era, and even meeting rooms must reinvent themselves. “In 2024, meeting rooms are reinterviewing for their jobs,” says Matthew Marzynski, a principal product manager for Microsoft Digital, our IT organization here at Microsoft. And just like any…
April 8, 2024

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Lori Lamkin

The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers

Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
March 21, 2024

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Lukas Velush

Bonding in 3D: How Microsoft employees are finding connection in Microsoft Teams

Several years into the era of flexible work, most of us are used to appearing in a Brady Bunch-style gallery. We select an emoji to ask a question or applaud an achievement and still have to remember “unmute” when it’s…
March 18, 2024

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Lukas Velush

Delivering communications internally at Microsoft with Microsoft Viva Amplify

Keeping your people well informed is something every organization, manager, and executive needs to do, including here at Microsoft Digital, the company’s IT organization. We need to let our employees know about new product rollouts, important system updates, new policies,…

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