Microsoft 365 Copilot
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Unlocking the value of Microsoft 365 Copilot at Microsoft
In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and…
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Five tips for prompting AI: How we’re communicating better at Microsoft with Microsoft 365 Copilot
This story reflects updated guidance from Microsoft Digital—it was first published in 2024. It’s all in the prompt. The AI revolution is here, and we’re finding that the best way to take advantage of it is to learn how to…
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Riding the wave of agents washing over Microsoft with good governance
Agentic extensibility is expanding the frontier of enterprise AI. By creating agents that surface knowledge, take actions, and even reinvent workflows, people can personalize AI’s power like never before. But how do you move into the agentic future without putting…
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Transforming internal communications at Microsoft with Viva Amplify and Viva Engage
This story reflects updated guidance from Microsoft Digital—it was first published in 2024. When our internal communicators need to get the word out about new Microsoft 365 Copilot features, they turn to Microsoft Viva Amplify, which allows them to do…
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Enabling real-time multi-employee collaboration at Microsoft with Copilot Pages
Copilot Pages is a dynamic, persistent canvas in Microsoft 365 Copilot Chat designed for multiplayer collaboration. With Pages, you can turn Copilot responses into durable insights with a side-by-side page that you can edit and, when you’re ready, share with…
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Breaking language barriers: Our journey to perfect Microsoft 365 Copilot localization
We in Microsoft Digital, the company’s IT organization, are at the forefront of innovation, constantly striving to enhance the experiences of both our employees and external customers. As “Customer Zero,” we are the first to use and test our own…
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Guiding hands: Inside the councils steering AI projects at Microsoft
As one of the first global enterprises to implement Microsoft 365 Copilot and other AI tools at scale, we entered the AI era with a mix of boldness and caution. That meant striving to capture the opportunities of AI fully…
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Five ways we’re getting more out of Microsoft Teams in the era of AI and Microsoft 365 Copilot
Microsoft Teams has become so integral to the way we work here at Microsoft, it’s hard to believe that this “chat-based workspace” product has existed for less than a decade. The application was first launched in 2017. Today, Teams has…
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AI is revolutionizing the way we support corporate functions at Microsoft
This story reflects updated guidance from Microsoft Digital—it was first published in 2024. AI is a game changer when it comes to improving how our corporate functions operate. At least that is what we at Microsoft, and many in the…
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Measuring the impact of Microsoft 365 Copilot and AI at Microsoft
It’s clear that we can do incredible things with Microsoft 365 Copilot and AI in general. This technology boosts creativity, streamlines productivity, and it makes data-driven insights more accessible than ever before. For many organizations, what remains unclear is exactly…
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Top five ways data is the fuel that powers IT at Microsoft
At Microsoft Digital, our mission is to transform the digital employee experience across devices, applications, and hybrid infrastructure. But what fuels that transformation? Data. Enterprise data, backed by a strong strategy and culture, powers the technologies that drive Microsoft forward.…