IT Showcase brought together subject matter experts from our Skype for Business at Microsoft course to answer questions about how Microsoft IT implements, maintains, and supports Skype for Business at Microsoft. In this session, they discuss hybrid deployment, user sentiment, video features, connection issues, user provisioning, and much more.
When it comes to data analysis and decision making, Microsoft Dynamics CRM Online has been an invaluable business intelligence tool for the Microsoft Operations Global Business Process Outsourcing team. However, not all stakeholders have access to CRM Online, so Microsoft IT helped connect Power BI to the team’s data in CRM Online. Now it’s easy to share data views in a Power BI dashboard, export CRM Online data to Power BI for analysis, and view CRM Online data through the Power BI app.
A range of hosted apps, services, and business processes run on our cloud infrastructure. Microsoft IT wanted to automate cloud infrastructure management in ways that would ensure consistent, efficient deployment and configuration operations, and would reduce error-prone manual processes. We used Microsoft Azure Resource Manager to create modular, reusable tools—including templates, scripts, and interfaces to manage infrastructure-as-a-service components and streamline processes.
Microsoft IT is working with Skype for Business to make it easier for our employees to join, see, hear, and participate in online meetings by upgrading conferencing technology in our meeting rooms worldwide. Technology pilot programs deployed new products—like Microsoft Surface Hub and the next generation of Skype Room Systems—in a variety of meeting spaces. To help ensure a smooth transition across the company, we created capital expense plans, support and operations plans, and change-management strategies.
The Microsoft IT Showcase Tour: Driving Digital Transformation in IT is a free one-day informational event for CIOs and IT decision makers to help you plan and implement digital transformation in your organization.
To get a BitLocker recovery key, Microsoft employees were spending up to an hour with Helpdesk. Microsoft IT created a self-service portal that reduced Helpdesk calls—but remote staff couldn’t access it without a corporate network connection. To help our remote employees, we created a companion web app using Azure Active Directory Application Proxy. It extends the portal to any Internet-enabled phone or device. Now all employees can retrieve a single-use BitLocker recovery key in just a few minutes.
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