Support & FAQs


Get MapPoint technical support and find out how long technical support will be available for different versions of MapPoint here.

How-to videos


MapPoint, Streets & Trips and AutoRoute will be discontinued on Dec. 31, 2014. Only two types of purchasers will be able to acquire new licenses after Dec. 31, 2014:

  • Customers with active three-year agreements that purchased licenses upon signing may add more licenses until the end of their agreement.
  • Partners with active ISVR agreements may distribute the products for an additional two years after discontinuation under the extended distribution rule.
  • Customers who exercise these exceptions should know that Microsoft technical support will end July 14, 2015 or shortly after according to Microsoft’s normal support product lifecycle.


  • Need data visualization and analysis? PowerBI for Excel and Sharepoint

  • Are you a developer? Check out Bing Maps API and SDK's including AJAX V7 Control, Windows Presentation Foundation (WPF) Control for desktop, REST Services, and Spatial Data Services, and other options.

  • Just need maps and directions? Bing Maps


PowerBI for Excel and Sharepoint

The PowerBI Suite includes two powerful mapping analysis and visualization modules, Power Pivot and Power Map for Excel. They each use Bing Maps as the base map. The Power Pivot and Power Map modules in PowerBI together offer even more advanced mapping analysis and visualization capability than was present in Microsoft MapPoint. Examples:

Power Pivot allows you to create interactive reports and dashboards within Excel and also publish Excel Web apps using Sharepoint.

maps example 1

Power Map for Excel allows you to construct a set of map slides or views, build transitions and record movies to allow you to tell a story with your data.

maps example 2

Click for examples of PowerBI's mapping and analytics capability.


Bing Maps APIs

The Bing Maps platform provides multiple API options for developing an application, including an AJAX control, a Windows Store apps control, a WPF control, REST Services and Spatial Data Services. Bing Maps APIs can be integrated with desktop applications and serve as a replacement for Microsoft MapPoint. For additional details about the APIs, go to Choose Your Bing Maps API and MSDN.

Bing Maps offers a variety of licensing options to align with application and business needs, including a free tier with some restrictions. For step-by-step guidance on licensing, go to the Bing Maps Licensing Options Web page.

Other Bing Maps Options

Without actually programming with the Bing Maps APIs or using the Bing Maps consumer website (, there are a couple of ways to construct URLs that open interactive Bing Maps in a customized view, or that retrieve static map images. These could be used,, for instance, for Excel formulas or in basic macros or scripts.

The first method does not require a Bing Maps Key and creates a link that opens an interactive map by specifying parameters that can be customized. For more information, see
Create a Custom Map URL.

The second method requires a Bing Maps Key and it returns a link to a static map image that can be embedded in a Web page or other application. For information about how to get a Bing Maps key, go to Create a Bing Maps Key.

For more information about creating a static map, see Get A Static Map.

Bing Maps Web Site and Maps App

The consumer-facing Bing Maps website and the Maps app, available in the Windows Store, allow for basic and advanced mapping operations, such as finding locations worldwide and determining driving, transit and walking directions between locations. A variety of map styles and map imagery views are available, including aerial, road, Bird's eye and Streetside views.

Bing Maps also includes the My Places editor, which allows you to input, annotate and share up to 200 locations and map drawing objects with friends and colleagues.

Other Microsoft Mapping Technologies

Bing Maps can be integrated with other Microsoft software such as Windows Azure, SQL Server, SharePoint, Office, Dynamics CRM and AX to deploy innovative enterprise solutions. For more information about integration, go to Developer Resources and select “Integration with Dynamics, SharePoint, and SQL Server” on the right sidebar.

You can find the history of Microsoft mapping here.

MapPoint is business mapping software that helps you visualize your data on information-rich maps, integrate mapping into the work you do in Microsoft Office, and provide trip routing with turn-by-turn directions. Use MapPoint to:

  • Map your data—from database sources including Excel, Access, and Microsoft SQL Server—to show important data relationships, identify business trends, and illustrate opportunities. Create maps using custom Map Settings to display your data with selected details. Easily hide roads, geographic boundaries, and labels for clear routes and directions.
  • Arrive on time with detailed maps, directions, and optimized stops. You can plan your trip on your PC and then print your route or share it to your GPS device.
  • Integrate maps, routing, business intelligence, fleet tracking, demographics, and geographical data into your business solutions. Every map point you display will help you make better business decisions. With the MapPoint object model, application developers can automate and extend MapPoint software functionality by creating COM add-ins or by using the ActiveX control to embed MapPoint functionality into custom applications.

MapPoint mapping software is designed to work with Microsoft Office programs.

  • Create maps from data stored in current versions of Excel, Access, Outlook, SQL Server, or other database sources.
  • Insert maps into Word documents and PowerPoint presentations—use mapping to illustrate everything from sales performance and customer locations to new business opportunities. Each map point you display will help you become more effective in your operations.
  • Take advantage of the extensible MapPoint object model to build custom business software solutions such as fleet tracking and business intelligence.

Microsoft MapPoint software includes detailed geographic coverage for the United States, Canada, and Mexico (no address find). Mapping coverage outside of those regions is limited to political boundaries and populated places. MapPoint NA includes more than 200 demographic and consumer profile variables in the United States from data supplied by Applied Geographic Solutions, Inc. (AGS). Microsoft provides an additional 45 country-level variables around the world. Currently MapPoint software does not include Canadian variables.

Microsoft MapPoint 2011 Europe provides detailed street-level mapping and address-find capability for Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. In addition, MapPoint Europe provides some street-level coverage, but does not support address find, for Andorra, Bulgaria, Croatia, the Czech Republic, Estonia, Guernsey, Hungary, Ireland, the Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Monaco, Poland, Romania, San Marino, Slovakia, Slovenia, and Vatican City. MapPoint 2013 Europe is scheduled to ship in the fall of 2012.

Change your monitor resolution to the maximum supported setting. On the MapPoint Standard Toolbar, click File, and then click Save as Web Page. Increase the Map Size pixels setting to 3500 x 3500 (the maximum supported size). Save the file.