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AI for Business

Microsoft Agent Factory

Move from AI experimentation to execution faster with role-based AI tools and training, deep expertise, and a single pre-paid plan.
Scale AI agents with confidence
Empower everyone in your organization to achieve meaningful business outcomes with AI agents.
Read the white paper Explore the plan
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Overview

Bridge the gap from ideas to outcomes

Match teams to the right platforms, activate the powerful intelligence layers you've already invested in, and govern agents like enterprise systems.
  • Enable every team in your organization to build, share, and manage AI apps and agents that deliver business results using a single, pre-paid plan. Powerful, interoperable tools like Microsoft Copilot Studio, Microsoft Foundry, GitHub Copilot, and Microsoft Fabric enable business, IT, and developer teams to collaborate on end-to-end solutions, regardless of technical skill, and deploy them anywhere, including Microsoft 365 Copilot and Teams.
  • Rapidly co-build production-ready solutions with Microsoft forward deployed engineering (FDE) and partners fluent in Microsoft’s AI and IQ technologies. Secure and protect improvements of your IP and the data that drives it, while providing direct feedback to Microsoft product teams to support your business needs.
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  • Build a strong foundation for the future by developing the in‑house expertise required to safely build and scale AI agents. Work with Microsoft experts to train business users, developers, and IT roles across your organization via hands-on workshops and scaled webinars at no additional cost when you invest in the Microsoft Agent pre-purchase plan or FDE support.
Use Cases

Get expert help to deliver high impact use cases for your industry and business

Browse AI use cases

Manufacturing: Agent powered R&D and​ digital engineering

Speed up the product development process by integrating AI capabilities such as code generation.
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Retail: AI Shopping Assistant

Offer personalized, user-friendly shopping experience that boost loyalty and enhance product discovery.
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Healthcare: Augmented research & drug discovery with optimized data and AI

Accelerate drug discovery with trusted collaboration and data management for advanced insights.
Learn more

Government: Elevate agency decision making with real‑time intelligence

Accelerate decision-making using AI to surface and analyze agency information at scale.
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Banking: Agent-powered relationship managers

Drive better customer engagement with AI tools that strengthen engagement and satisfaction.
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Insurance: Accelerate insurance underwriting

Empower representatives to increase sales and improve satisfaction while enhancing fraud detection.
Learn more

Media: Dynamic content production, management & distribution with AI agents

Optimize operations and save money with intelligent automation and data-driven insights.
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Energy: AI-enabled workforce support, safety, and service

Empower frontline workers by automating workflows and providing real-time, actionable insights.
Learn more
Products

Transform agents into trusted, context-aware partners

Microsoft Agent Factory helps you activate the powerful intelligence layers you've already invested in, with a focus on high impact use cases for your industry and business.
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Microsoft Copilot Studio

Enable IT and business roles to connect agents to your business data, create agents with natural language, and publish them across the channels your teams and customers already use—no code required.
Learn more
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Microsoft Foundry

Empower developers to build, optimize, and govern sophisticated AI apps and agents that understand your business context and deliver business impact, backed by fleetwide security and governance.
Learn more
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GitHub Copilot

Increase AI app and agent development velocity and inspire continuous innovation with GitHub Copilot, the world’s most widely adopted AI developer tool.
Learn more
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Pre-Purchase Plan

Scale AI with one plan

Enable every team in the organization to build, share, and manage AI apps and agents that deliver business results using a single, pre-paid plan with predictable savings.
Learn more Get started
CUSTOMER STORIES

See how businesses are using AI to transform every part of their operations

Learn how frontier firms are building agents to expand their workforce and redesign workflows with Microsoft.
Explore customer stories
  1. CXS logo
  2. EY logo
  3. Carlsberg logo
  4. NSF logo
  5. epam logo
  6. Alaska logo
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CXS logo

CSX boosts supply chain agility with Microsoft

Copilot Studio enabled faster upload of knowledge while Foundry drove real-time data access.
Read the story
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EY logo

EY harnesses agentic AI to empower employees and elevate client success

With a focus on change management and training, EY laid the groundwork for the agentic frontier.
Read the story
Carlsberg logo

Carlsberg builds AI knowledge base in two days with Microsoft

Carlsberg transformed supply chain knowledge into actionable insights to drive business value faster.
Read the story
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NSF logo

NSF enables life-saving treatments to get to patients faster with Microsoft

NSF budgeted a year to develop an AI solution. Microsoft developers delivered results in 12 weeks.
Read the story
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epam logo

EPAM fast-tracks AI readiness and project outcomes with Microsoft

With customized skilling support, EPAM spends less time backfilling gaps or re-training new hires, which allows senior engineers to focus on high-value client work.
Read the story
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Alaska logo

Alaska Airlines inspires destination discovery with Microsoft

Alaska grew conversion rates and user satisfaction while building on what they had and moving fast.
Read the story
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Resources

Implement generative AI excellence

Explore resources to help you move from isolated pilot projects to scaled deployments with confidence.
White paper

The Microsoft Agent Factory

Learn how to adopt an agentic workforce while leveraging Microsoft’s unique strengths.
Read the white paper
White paper

How to Build Agents with Microsoft

Explore the framework, tools, and best practices for building agents with Microsoft.
Read the white paper
Analyst Report

What every company can learn from Frontier firms leading the AI revolution

Understand the key features of leading global AI companies in this commissioned report by IDC.
Read the report
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Frequently asked questions

  • The program is best suited for organizations that are committed to reshaping their business with AI applications and agents built with Microsoft platforms.
  • Microsoft offers complementary programs to help organizations move from idea to deployment to sustained business impact with the cloud and AI:
    • Azure Accelerate helps you get started by reducing the cost and risk of migrating to Azure.
    • Cloud Accelerate Factory helps you deploy workloads faster with hands‑on support.
    • Microsoft Agent Factory helps you scale production AI with the right tools, expertise, and training.
  • You can mix and match program components depending on your business needs and program eligibility. Most customers start with the Microsoft Agent pre-purchase plan and role-based training, then explore FDE support if needed for complex, mission-critical workloads.
  • Yes, any customer can sign up for the Microsoft Agent pre-purchase plan, which provides discounts based on the tier purchased. Customers can purchase and combine multiple tiers. Learn more in our documentation and sign up in Azure Portal.
  • The Microsoft Agent pre-purchase plan is a single plan that spans many Microsoft products and services, including Microsoft 365 Copilot Chat, Microsoft Copilot Studio, Azure OpenAI in Foundry Models, Azure AI Search, GitHub Copilot, and Microsoft Fabric. See the full list in our documentation.
  • Please contact your Microsoft account team to discuss eligibility. You may be eligible if you:
    • Have a clear, production‑oriented use case
    • Are building agents using Microsoft platforms
    • Are committed to deploying agents that deliver measurable business value 
    • Want expert help to accelerate design, integration, governance, or scale
  • Customers and partners that purchase the Microsoft Agent pre-purchase plan and/or support from Microsoft forward deployed engineering are eligible for Microsoft Agent Factory skilling at no additional cost.
  • Microsoft has an extensive network of partners who specialize in helping customers build and scale AI agents. You can find the right partner here:
  • Copilot Studio and Foundry are interoperable AI platforms, and many customers use both. Generally, IT and business roles prefer the fully-managed experience in Copilot Studio, while developers and data scientists prefer the customization and control of Foundry. With the Microsoft Agent pre-purchase plan, teams can always use the right tool at the right time, with one plan.
  • AI adoption is accelerating, but most organizations struggle to move beyond pilots. The challenge is not access to models but building agents that can operate effectively across the enterprise. Today’s challenges for organizations using competing agentic platforms include:
    • Agents lack true business context.
      Built in silos, agents reason over isolated, fragmented data and handcrafted RAG pipelines built from scratch. As a result, agents overlook business meaning, relevance, and critical relationships across the organization. To drive real decisions and actions, agents need complete, shared context without blind spots, grounded in how the business actually works.
    • Enterprise signals are fragmented.
      Data, knowledge, and workflows are spread across systems, forcing teams to rebuild context for every agent. Agents need a shared view of enterprise signals so actions can span systems without duplicating logic or coordination.
    • Agent development is complex and brittle.
      Building, deploying, and orchestrating agents across systems requires custom plumbing and fragile logic that does not scale. Teams need a consistent foundation that reduces reinvention and supports reuse as agents expand across scenarios.
    • Security and governance are bolted on.
      Leaders lack confidence that agents operate with sufficient visibility, control, and safeguards to scale safely. When agents don’t consistently operate within existing security, policies, and boundaries, organizations face increased risk, limited deployment scope, and stalled adoption at enterprise scale.
    Without shared context and intrinsic trust, AI remains difficult to rely on and even harder to scale across high‑impact workflows.

Take the next step

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White paper

How to Build Agents with Microsoft

Explore the framework, tools, and best practices for building agents with Microsoft
Read the white paper
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Partners

Connect with Microsoft partners

Get in touch with trusted Microsoft partners to find up-to-date Microsoft-based services for your business needs.
Explore Marketplace
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Unified Intelligence

Microsoft IQ

The enterprise intelligence layer that gives AI agents and Copilot a shared, real-time understanding of your business to drive coordinated, high‑quality outcomes at scale.
Learn more
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