AI in Insurance: Enhancing Agent Support | Microsoft AI

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Outcomes

Drive real results in insurance with AI

Help customers get the right policies faster and more efficiently. Empower insurance agents and underwriters with AI tools to boost productivity, deliver tailored coverage, streamline sales, and detect fraud. Relevant for COO, CTO, CIO, head of underwriting, head of customer experience, head of financial crime.

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Enhanced customer insights

Gain deeper customer insights to deliver more personalized and effective insurance solutions.

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Optimized claims processing

Speed up claims processing with AI for faster, more accurate outcomes and greater efficiency.

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Improved risk management

Use AI-driven insights to help insurers predict and manage risk with greater accuracy.

Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.

Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.

Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.

Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.

Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.

Get the guide to AI solutions

CUSTOMER STORIES

Discover how organizations are using AI for insurance

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“By embracing tools like Azure AI, we’re able to make better sense of a complex world.”

Christian Westermann, Group Head of AI, Zurich Insurance Group

200

AI tools currently deployed

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"Our data scientists can now set up an environment, get data into it, and start iterating in only a few days,”

Aaron Minkovich, Chief Technology Officer, Manulife

30%

Lower development time

50%

Cost savings

RESOURCES

Take the next step in your AI journey

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Microsoft for insurance

Unlock business value and deepen customer relationships in the era of AI.

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Microsoft Scenario Library

Transform scenarios across your organization with AI.

Explore scenarios

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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.

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