Data management at Microsoft

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Protecting and managing your customer data

You own your data

Microsoft will use your customer data only to provide the services we have agreed upon, and for purposes that are compatible with providing those services. We do not share your data with our advertiser-supported services, nor do we mine it for marketing or advertising. If you leave the service, we take the necessary steps to ensure the continued ownership of your data.1

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We do not use or share customer data for advertising

We don’t share data with advertiser-supported services or mine it for marketing. Our policy is backed by agreements and adoption of the international code of practice for cloud privacy, ISO-IEC 27018.

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How we use data to improve service


Troubleshooting for preventing, detecting, and repairing problems affecting operations of services.

Feature improvement

Ongoing improvement of features including increasing reliability and protection of services and data.

Personalized customer experience

Data is used to provide personalized improvements and better customer experiences.

What happens to your data if you leave the service

Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware.

Data policy of Microsoft services

Azure Data protection

“Data deletion” is discussed on page 21 in the Data Protection in Azure document.


Intune data protection overview

“Data disposition” is discussed on page 9 in the Intune Privacy and Data Protection Overview document.


Dynamics 365 data access

Learn about data access in Dynamics 365.


Office 365 data access

Learn about data access in Office 365.


Data management resources

How Microsoft categorizes data


Where your data is located


Who can access your data


Lists of subcontractors who handle data


Responding to government requests


Additional resources

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Microsoft Privacy Statement

Learn about the personal data Microsoft processes, how we process it, and for what purposes.

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Microsoft Licensing Terms

Licensing terms, conditions, and supplemental information for Microsoft Volume Licensing programs.

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Privacy protections

Microsoft wins privacy protections for our customers.

1 The information on this page does not apply to Bing Search Services or Windows, except for the Windows Defender Advanced Threat Protection service.