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Microsoft AI
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Government

Enhance government call and contact centers services

Empower government contact centers to better respond to citizens, residents, and tourists using real-time, AI-powered support and services.
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Outcomes

Transform government agencies with AI

Government agencies need secure, compliant data-sharing to respond faster, coordinate better, and serve the public more effectively. Those that embrace responsible data sharing outperform peers in mission delivery. When AI accesses diverse, high-quality data, it reveals insights that speed decisions and free up frontline staff. Relevant to COOs, CTOs, Commissioners/Ministers, and Service Leads.
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Boost public trust and satisfaction

Deliver personalized public services with AI, making it easier for citizens to access resources.
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Reduce contact center hold times

Automate inquiries and surface answers faster to free up agents using AI-powered tools.
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Enhance agent productivity

Empower agents with AI copilots that streamline workflows and simplify processes.
Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.
Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.
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Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.
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Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.
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Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.
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Get the guide to AI solutions
CUSTOMER STORIES

Discover how organizations are using AI for governments

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  2. A logo with blue text reading Buenos Aires Ciudad on a white background.
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A blue and white logo with the text MADRID.
"AI is proving to be effective and appropriate for our issues. It gives us the opportunity to become closer to our citizens as a more accessible administration ...,.“
Raphaëlle Simeoni, Executive Director of Services, Region Sud, Provence-Alpes-Côte d'Azur
22
New use cases by deploying the SUD AI plan
Solutions
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A logo with blue text reading Buenos Aires Ciudad on a white background.
“Generative technology allowed us to demonstrate the need to centralize all government information in a single repository.”
Julieta Rappan, General Director of Digital Channels, Government of the City of Buenos Aires
50%
Operational load reduction
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for government

Enhance citizen services with real-time, AI-powered government support and services.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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