AI in Telecommunications: Improve Net Promoter Score & Build Loyalty

Outcomes

Drive real results in telecommunications

Provide fast, personalized support that anticipates customer needs and resolves issues seamlessly using AI-based customer care solutions. Foster deeper customer loyalty by creating more engaging and responsive interactions at every touchpoint. Relevant for CMOs, COOs, CIOs, and Chief Digital Officers.

Personalized support

Use AI to deliver efficient, high-quality customer service at scale, reducing the need for representatives.

Routine task automation

Decrease operational costs and free up teams for complex cases by deploying AI agents to automate repetitive tasks.

Enhanced data analysis

Optimize operations through smarter decision making by using AI to spot trends, improve accuracy, and address issues early.

Solutions

Find the right AI approach for your organization

Buy, extend, build, or partner to achieve transformative AI benefits.

Buy pre-built solutions

Microsoft 365 Copilot

Transform work using a powerful AI assistant with built-in enterprise-grade security.

Learn more

Extend and customize

Microsoft Copilot Studio

Build and customize AI agents to extend the capabilities of Microsoft 365 Copilot.

Learn more

Build your own solutions

Microsoft Foundry

Design, customize, and manage AI apps and agents at scale.

Learn more

Find partner solutions

Microsoft Marketplace

Power your AI transformation with AI solutions from industry leading partners.

Learn more

Get the guide to AI solutions

Customer stories

Discover how organizations are using AI for telecommunications

Fortune Brands Innovations unifies their brands under one portal with Microsoft Power Pages

Fortune Brands Innovations created a more streamlined customer experience using Microsoft Power Pages and Dynamics 365 Customer Experience.

Solv eliminates 98% of clerical errors with Dynamics 365 Business Central

Solv improved report accuracy and efficiency by switching to Dynamics 365 Business Central, saving 40 man-hours monthly and enhancing financial controls.