Transforming customer experiences with connected sales and marketing
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers’ expectations?
Microsoft Dynamics 365 Blog
Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
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Microsoft and LinkedIn release the 2024 Work Trend Index on the state of AI at work
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2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
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Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365
Automating complex tax scenarios with enhanced Tax Calculation capabilities
This blog focuses on how Microsoft’s enhanced Tax Calculation capabilities help automate complex tax scenarios and deliver more scalable and easy-to-adopt tax solutions to our customers.
Data empowers Valencia CF to create personalized fan experiences
As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans. Using Microsoft Dynamics 365, the club gained new and actionable insights and a deeper understanding of its fans.
The AI-powered contact center, part 4: Enhance contact center security with biometric authentication
Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention.
The Total Economic Impact of Dynamics 365 Finance
Within the context of DOPs, we are pleased to share the results of a recently commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Microsoft. The study examines the potential return on investment (ROI) that enterprises may realize by deploying Microsoft Dynamics 365 Finance.
The AI-powered contact center, part 3: Build powerful conversational AI solutions
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.
The AI-powered contact center, part 2: Achieve superior self-service voice support
To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.
Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022. What makes Dynamics 365 different for our customers? Here are seven key insights we have heard over the past year.
The AI-powered contact center, part 1: Create engaging digital experiences
Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. That’s why we
Supercharge your CRM with Microsoft Viva Sales—Now in preview
At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One area
Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP)
Today we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain Management. The evolution of MRP DDMRP is the next evolution of material requirements planning (MRP), which has a long and storied history in manufacturing. From its origins in the early 1960s as
Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution
We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.