See how you can transform citizen services at Smart City Expo
When it comes to meeting citizens’ needs, things have never been harder for cities. But they’ve also never been easier to address with technology.
The pressures are unprecedented. With mass urbanization, cities face an ever-increasing demand for services. And people not only want 24/7 access to convenient citizen services, they want to be part of the services that govern them—they expect transparency and accountability from their government.
At the same time, cities now have the transformative power of digital technology and the cloud available to them. So they can tackle their challenges in ways that are more economically viable, inclusive, and scalable than ever before.
At the upcoming Smart City Expo World Congress, you can learn how Microsoft and our vast ecosystem of partners can help your city do just that. As Trudy Norris-Grey recently wrote, dozens of our most innovative CityNext partners will be there, including partners that offer digital citizen services solutions.
With data-driven solutions that engage your citizens, you can provide better services and quality of life. You can offer citizens the on-demand, omni-channel access to public information and services they expect. Whether they want to get a pothole fixed, obtain a business license or permit, find out how to vote, or express their opinions about government policies, they can efficiently share their voice, get answers and resolve issues. In other words, participate.
Just as importantly, you can empower your employees to address citizen needs effectively and transparently.
For example, mobile apps with built-in location services make it easy for citizens to report problems and for the right department to receive them and respond quickly. Citizens can also track the status of their request or report. After they’ve shared a photo of a pothole—whether via text, social media, or another communication channel—they can receive real-time updates on how and when the issue is addressed.
Government workers can more easily connect and share information across agencies and departments with CityNext solutions for citizen services. This enables city governments to streamline interactions with citizens and put them at the center of the services they receive. And management can use insight from data sharing to improve service levels based on feedback from citizens as well as real-time and predictive analytics that help them to anticipate citizen service needs, maintenance issues, and more.
Smart City Expo is the perfect place to window shop the innovative solutions that can help you engage with your constituents in the responsive ways they expect and effectively keep up with your growing population’s needs. You’ll get to see how you can take advantage of the power, flexibility, and security of the Microsoft cloud to transform your citizen services based on your priorities.
With our intelligent, interoperable platform and vast partner ecosystem, you have the choice and flexibility you need to further your initiatives and try out new approaches quickly and cost-effectively. Microsoft and our partners work hard to make sure CityNext solutions can work with the infrastructure you have today and what you may have in the future – so you can continually evolve your services to meet your citizens’ needs, run your city efficiently, and shape your future.
Check out our event page for up-to-date details on what Microsoft and our CityNext partners are doing at SCEWC. Sign up now for our pre-day event on November 13, and request an on-site meeting with one or more of our subject matter experts.
You can also visit our citizen services page to learn more about how you can transform your citizen services, see success stories, find partners who can help you, and even test-drive some citizen services apps.
