Discover how cloud modernization and agentic AI are accelerating migration across healthcare, financial services, and manufacturing.
The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were.
COVID-19 has had a significant impact on almost every industry, and financial services was no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their customers’ needs.
In our digitally connected world, artificial intelligence (AI) is a priority for many industries. Adding intelligent security, analytics and more to your business can be a major differentiator. Financial institutions in particular are poised to benefit from the opportunities afforded by AI—however, it’s essential that the industry uses AI in a responsible manner.
Amid the relentless challenges of 2020, the wheels of the financial industry kept turning. At the root of it all is the historic acceleration of digital technology in the pandemic. It’s what enabled the financial services workforce to keep working and servicing its customers and to do so in new and improved ways. The crisis made the question of how “all-in” to go to the cloud all but moot. Digital transformation became less a choice and more of a necessity.
In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future.
Banks have seen dramatic technology advancements across the business, particularly in payments.
Emerging global payment standard ISO 20022, put forth by the ISO technical committee responsible for the fields of banking and financial services, aims to create a common language and model for payments data, one that can be applied by any agent in the industry and implemented across any network.
As financial services use the public cloud for security and compliance, cloud exit and risk mitigation strategies are needed. Find out more with Microsoft.
The financial services industry is changing rapidly as digital transformation enables new possibilities and changes such as, the way we access our banks, engage with insurance companies, and interact with capital market firms. Financial platforms and services are increasingly able to integrate with every facet of an individual’s life.
In the third and final part of our three-part blog series, we ask Deborah Weinswig, CEO and founder of research and advisory firm Coresight Research, to discuss retail’s reaction to the coronavirus crisis worldwide and the top learnings for retail banking.
The world’s preeminent financial services conference is fast approaching. Sibos has long been one of my favorite events that I look forward to each year. A time to come together as a community to connect, reconnect, share, and learn from each other.
The impact of the COVID-19 pandemic has changed the way financial institutions, customers, and employees will conduct business and interact with each other.
