Microsoft at NRF 2020
January 12-14, 2020 | New York City, NY
Jacob K. Javits Center
Know your customers
Enable customer first retail.
Empower your employees
Enable your brand ambassadors to delight your customers.
Deliver intelligent supply chain
Close the gap between demand and fulfillment to delight your customers.
Reinvent the operating model to unlock new opportunities.
Videos from NRF 2020
Deliver Intelligent Supply Chain
Empower your retail workforce
Enabling intelligent retail
Ikea is empowering employees
Top 5 places to gain insights
Microsoft at NRF
Satya Nadella delivered the opening keynote
Microsoft CEO Satya Nadella delivered this year’s opening keynote. He shared his thoughts on the future of retail and how technology can help retailers to deliver on the promise of intelligent retail by better understanding their customers, empowering their employees, enabling an intelligent supply chain and ultimately reimagining their businesses.
Big ideas session
Retail 2020: The dawn of Sustainability. Is sustainability becoming more critical to your transformation journey? Microsoft Corporate Vice President, Retail & Consumer Goods, Shelley Bransten shared her thoughts on sustainability, its increasing importance to retailers and how technology can help the industry drive their sustainability agenda.
The FQ Lounge
In the FQ Lounge Alysa Taylor, Corporate Vice President, Business Applications and Global Industry Marketing, Shelley Bransten, Corporate Vice President, Retail and Consumer Goods Industries, and Emma Williams, Corporate Vice President, Office participated in FQ Lounge panels.
Microsoft Booth #4501
From personalized experiences that make shopping fun and rewarding to productivity and collaboration solutions that allow retail employees to provide outstanding customer service.
Microsoft Fifth Avenue store
Many tours took place at our flagship store and experienced Microsoft technology in a real-world retail environment with our very own business as a real-time example.
One-to-one executive meetings
Individuals discussed specific business challenges or topics to help enable intelligent retail for businesses, 1:1 with Microsoft executives.
Deep dive sessions
Highly interactive, breakfast sessions led by Microsoft Store and Modern Workplace Teams.
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy always putting the Customer First.
RSM’s purpose is to deliver the power of being understood to our clients through world-class consulting services focused on middle market businesses. Our consultants are among the top ranked across the globe, bringing the reality of a fully unified platform for retailers determined to meet the dynamic demands of today’s consumers.
Loop by Coop
The Loop platform helps retailers drive customers to retail stores, build customer loyalty and increase customer value. A powerful yet simple to use white-label Azure based solution that will help create a seamless shopping experience between physical stores and digital channels.
DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.
Adobe and Microsoft have come together to unite data, content, and workflows, helping customers deliver exceptional digital experience to their own customers and employees. We’ve connected Adobe Experience Cloud and Adobe Document Cloud with Microsoft Dynamics 365, Microsoft Power BI, Microsoft PowerApps, and Microsoft Flow- running on Microsoft Azure, so your business can deliver compelling and personalized experiences to each of your customers, every time.
Polished business processes and customer service
Global jewelry chain Michael Hill is using Microsoft Dynamics 365 to drive a digital transformation that is changing the way it does business-from predictive analytics to a peerless point-of-sale customer experience.
M&S is building the future of retail together with Microsoft
Together with Microsoft, Marks and Spencer is using insights for action to build the future of retail.
Starbucks turns to technology to brew up a more personal connection
With the help of Microsoft, Starbucks is creating an even more personal, seamless customer experience in its stores by implementing advanced technologies, ranging from cloud computing to blockchain.
L’Oréal has a beautiful vision for its digital future
Loreal is relying on Microsoft Teams to help fortify its people-first philosophy.
Stepping into each other’s shoes leads to better online shopping and a newly innovative relationship for Mastercard and Microsoft
See what Mastercard and Microsoft have been working on to make life easier for shoppers, retailers and banks.
Kroger and Microsoft partner to redefine the customer experience and introduce digital solutions for the retail industry
Kroger and Microsoft collaborate to redefine the customer experience using Kroger Technology products powered by Microsoft Azure.
Microsoft executives who attended NRF
CVP, WW Retail and Consumer Goods
CVP, Bing Ads
CVP, Search Products and Service
CVP, Business Applications and Industry Marketing
Rik van der Kooi
CVP, Microsoft Advertising