Inside Track Library

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  • Redesigning how we work at Microsoft with generative AI

    Copilot for Microsoft 365 Deployment and Adoption Guide Read our step-by-step guide on deploying Copilot for Microsoft 365 at your company. It’s based on our experience deploying it here at Microsoft: Full version eBook version Version for executives eBook version…

  • Unlock our six tips for managing your support content with AI and ChatGPT

    Like many large Enterprise organizations, Microsoft’s support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documentation for our support engineers to leverage AI and ChatGPT when helping customers with technical issues. As we have grown…

  • Rethinking device management internally at Microsoft with AI

    At Microsoft, we’re leaning on AI to enhance our internal device management strategy. AI is helping us to simplify and improve the experience our employees have with their devices by predicting and auto-remediating issues, supporting proactive solutions, and enhancing the…

  • Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft

    With more than 600 physical worksites around the world, Microsoft has one of the largest network infrastructure footprints on the planet. Managing the thousands of devices that keep those locations connected demands constant attention from a global team of network…

  • AI is revolutionizing the way we support corporate functions at Microsoft

    AI is a game changer when it comes to improving how our corporate functions operate. At least that is what we at Microsoft, and many in the tech industry, have been claiming over the past year or so… but where…

  • Hardware-backed Windows 11 empowers Microsoft with secure-by-default baseline

    Windows 11 makes secure-by-default viable thanks to a combination of modern hardware and software. This ready out-of-the-box protection enables us to create a new baseline internally across Microsoft, one that level sets our enterprise to be more secure for a…

  • Helping Microsoft employees understand their value with the Total Rewards Portal

    Our total rewards communications are an essential aspect of empowering employees to understand the value of Microsoft compensation and, for employees in the United States, their benefits, while reminding them of the investment that the company is making in them.…

  • Upgrading Microsoft’s HR systems for a seamless Employee Experience

    Corporate Functions such as HR, Finance, and Legal play a crucial role in ensuring the smooth functioning and compliance of an organization. Gain valuable insights and strategies to optimize your corporate functions and propel your business towards excellence. Featured At…

  • Spotlight on Digital Transformation

    The modern business advantage: Uncovering deep insights with AI Organizations around the world have come to recognize AI as the transformative technology that enables them to gain real business advantage. AI’s ability to reason over vast quantities of data allows…

  • Transforming how we work in Microsoft Teams Premium with Copilot for Microsoft 365

    Microsoft Teams is an integral part of how we work at Microsoft. As our work culture continues to evolve, we’re leaning on Microsoft Teams Premium with Copilot for Microsoft 365 to support us. It allows us to be more efficient…

  • Getting products to customers faster with dropshipping at Microsoft

    The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in March 2020, you know that a perfect storm formed as customers frantically bought up every…

  • How Microsoft HR is using Viva and Copilot for Microsoft 365 to empower our employees

    Technology is about people, and no Microsoft organization understands that better than Human Resources. When our HR team started rolling out Copilot for Microsoft 365 to the global HR organization, a human-centered approach was a natural fit. And what better…

  • Reimagining content management at Microsoft with SharePoint Premium

    At Microsoft, we’ve rolled out SharePoint Premium across the company, including in Microsoft Digital, the company’s IT organization where we’re using it to transform how the company manages its content. SharePoint is the backbone of our content management and collaboration…

  • How Microsoft employees are leveraging the cloud for file storage with OneDrive Folder Backup

    Any device, no matter the operating system, is susceptible to a ransomware attack or a device crash. Microsoft OneDrive Folder Backup (known as Known Folder Move) is a policy deployed by Microsoft that automatically syncs the contents of a user’s…

  • Reinventing Microsoft’s employee experience for a hybrid world

    At Microsoft, we believe our employees are the company’s greatest asset. That’s why, in 2017, we determined that for Microsoft to achieve its mission of empowering every person and every organization on the planet to achieve more, we would need…

  • Evolving our culture with Microsoft Viva

    We’re learning a lot from deploying Microsoft Viva here at Microsoft, lessons we want to share with you. Microsoft Viva is a digital employee-experience platform that brings together essential capabilities such as communications, knowledge, learning, and workplace insights in the…

  • Driving Copilot for Microsoft 365 adoption with our Copilot Champs Community

    Nobody helps employees adopt a new tool like their peers—the people who know their responsibilities, their organizational culture, and their day-to-day tasks. In the initial stages of our Copilot for Microsoft 365 adoption, a technology that brings many new possibilities…

  • Enhancing space management internally at Microsoft with Wi-Fi data

    Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces,…

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