Inside Track Library
1 – 18 of 367 results
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Governing AI agents at scale: Lessons from our journey at Microsoft
Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts…
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IT on the cutting edge: Working in Microsoft Digital in the era of AI
What’s it like to power the systems behind a global technology leader from the inside? Working in Microsoft Digital, the company’s internal IT organization, means being part of a group that operates at massive scale, deploying and managing the technology…
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Supercharging network operations at Microsoft with AI-based unified network intelligence
At Microsoft, our network engineers work across multiple systems, including topology views, telemetry dashboards, logs, incidents, tickets, and fragmented tools. They piece together signals from these sources to understand what’s happening during an incident, often under considerable time pressure. But…
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Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on speed, scale, and rollout discipline. But in practice, the technical side of transformation is only…
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How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs, streamlining workflows, and boosting employee productivity. These innovations have come in many different forms across…
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25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. For more than two decades, SharePoint has been a…
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Microsoft CISO advice: Consider the risks of early integration with mergers and acquisitions
When considering mergers and acquisitions (M&A), security needs to be an important part of the financial and operational due diligence process. At Microsoft, the security organization does more than fulfill the traditional role of assessing risk. It seeks also to…
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How we’re tackling Microsoft 365 Copilot governance internally at Microsoft
Governance in the age of AI Unlocking the next generation of productivity tools Microsoft 365 Copilot combines the power of large language models (LLMs) with your organization’s data to turn employees’ words into some of the most powerful productivity tools…
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Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy as typing a quick question into a chat interface. At Microsoft, we’ve put that potential…
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Fast Train to the AI Frontier: Balancing risk and innovation in the era of AI at Microsoft
Every IT leader today feels the same tension. On the one side, there’s unprecedented pressure to move faster. To deploy AI‑powered capabilities, embrace agents, modernize workflows, and compete in an environment where speed and adaptation increasingly define advantage. On the…
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Microsoft CISO advice: Apply engineering fundamentals to securing AI
Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers need to approach securing agentic AI in the corporate IT ecosystem the same way they…
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Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft
Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few people see, but nearly everyone depends on here in Microsoft Digital, the company’s internal IT organization. As a group program manager in Microsoft Digital, she…
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Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People were curious. But curiosity alone doesn’t change how work gets done. Engage with our experts!…
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Our fantastic four: Embracing your work style with Microsoft 365 Copilot
What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four major “work identities,” or ways of working. Or, as we sometimes like to call them: Our fantastic four! Everyone has a work style. Find the…
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Transforming facility operations at Microsoft with AI maps
Indoor building maps matter the moment accurate location data become important to solving an issue in facilities. Imagine a facilities service technician responding to a high‑priority heating issue. The service ticket has the right building, floor and space, but no…
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Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and the topics covered by some of our Microsoft Digital subject matter experts. At Microsoft Digital,…
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Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future: Our journey to becoming a Frontier Firm at Microsoft A new way of working, a…
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Reclaiming engineering time with AI in Azure DevOps at Microsoft
At Microsoft Digital, the company’s IT organization, we’re reimagining how engineers, product managers, and program managers work. Microsoft Azure DevOps (ADO) is our company’s end-to-end software development lifecycle (SDLC) solution for planning, coding, testing, and delivery. It combines tools for…
