Proactive support
Microsoft 365 for business plans
Guaranteed 99.9% uptime:
Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA).
Service health dashboard:
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues.
Planned maintenance schedule:
Keep up to date on planned maintenance events of your Microsoft 365 services.
Microsoft 365 for enterprise and Office 365 Enterprise* plans
Guaranteed 99.9% uptime:
Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA).
Service health dashboard:
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues.
Planned maintenance schedule:
Keep up to date on planned maintenance events of your Microsoft 365 services.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
| Guaranteed 99.9% uptime: |
Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA). |
|
|
|
Service health dashboard: |
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues. |
|
|
| Planned maintenance schedule: |
Keep up to date on planned maintenance events of your Microsoft 365 services. |
|
|
Self help
Microsoft 365 for business plans
Community support:
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.
Self-help troubleshooters:
Take troubleshooting into your own hands to solve common issues quickly.
Microsoft 365 for enterprise and Office 365 Enterprise* plans
Community support:
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.
Self-help troubleshooters:
Take troubleshooting into your own hands to solve common issues quickly.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
| Community support: |
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions. |
|
|
| Self-help troubleshooters: | Take troubleshooting into your own hands to solve common issues quickly. |
|
|
Assisted support
Microsoft 365 for business plans
Web/email support:
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly.
Pre-sales support:
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services.
Accounts and billing support:
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses.
Microsoft 365 for enterprise and Office 365 Enterprise* plans
Web/email support:
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly.
Pre-sales support:
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services.
Accounts and billing support:
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
|
Web/email support: |
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly. |
|
|
| Pre-sales support: |
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services. |
|
|
| Accounts and billing support: |
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses. |
|
|
*Office 365 Education and Office 365 Government plan customers follow the Enterprise support features.
Elevated support
Premier Support for Microsoft 365
Onboard with Microsoft FastTrack
FastTrack is the onboarding service benefit included for qualified Microsoft 365 customers. Microsoft onboarding experts will provide personalized assistance ensuring the service is ready to use company-wide.