Two people having a conversation in their workplace

Microsoft 365 support

Fast help from experts, delivered when and how you need it.

Get the most out of Microsoft 365 with help from the experts

Microsoft has the breadth and depth to support customers and help them get the most out of their technology investments. Although with your Microsoft 365 subscription you get a global network of experts with decades of knowledge about Microsoft productivity and collaboration tools, for our enterprise customers we recommend more enhanced support services through Premier Support for Enterprise and Microsoft Services. In addition, all organizations have access to self-help and IT-level assisted support options to meet their specific needs.

Microsoft 365 support features

Are you looking for help for your Microsoft 365 plan? Log into your account on the Microsoft Online Portal.

Proactive support

Proactive support

Microsoft 365 for business plans

 

Microsoft 365 for enterprise and Office 365 Enterprise* plans

 
Guaranteed 99.9% uptime:

Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA).

Service health dashboard:

Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues.

 
Planned maintenance schedule:

Keep up to date on planned maintenance events of your Microsoft 365 services.

Self help

Self help

Microsoft 365 for business plans

 

Microsoft 365 for enterprise and Office 365 Enterprise* plans

 
Community support:

The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.

Self-help troubleshooters: Take troubleshooting into your own hands to solve common issues quickly.

Assisted support

Assisted support

Microsoft 365 for business plans

 

Microsoft 365 for enterprise and Office 365 Enterprise* plans

 

Web/email support:

Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly.
Pre-sales support:

Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services.

Accounts and billing support:

Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses.

*Office 365 Education and Office 365 Government plan customers follow the Enterprise support features.

Elevated support

Additional, elevated support available for purchase for Microsoft 365 organizations that require more personalized support.

Microsoft Services

 
For organizations evaluating cloud workloads

Provides expertise for a well-managed transition and ongoing operations on Microsoft technology. Offerings include strategy and planning, deployment of Microsoft 365, other cloud workloads, and user adoption to accelerate your time to value.

Premier Support for Microsoft 365

 
For enterprise organizations

Provides elevated Microsoft 365 support, including Microsoft-managed support from a cloud expert, exclusive proactive services for your Microsoft 365 environment, and highest priority reactive support.

Support language availability

• Microsoft 365 community support is available in Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish, and Turkish.
 
• Microsoft 365 live technical phone support is available in Arabic, Bahasa, Brazilian Portuguese, Chinese (Cantonese, Mandarin), English, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, and Turkish.

Get more support with a certified Microsoft 365 partner

Microsoft 365 is designed to be easy to buy and use and to deliver a familiar experience that lets you get started right away. A Microsoft Partner can help you get the most value from your investment.

Find a partner

Whether it’s integrating Microsoft 365 into your existing IT investments or outsourcing the administration of your plan, you can find someone to help.
Find a partner

How a partner can help you move to Microsoft 365

Before you start your Microsoft 365 subscription, a partner can help you:
 
• Identify business needs and how Microsoft 365 and other solutions can help solve them.
 
• Assess your current IT infrastructure, how it can be improved, and how to get ready for Microsoft 365.
 
• Choose the right mix of Microsoft 365 services to get the services you need to achieve your business goals.
 
• Develop a road map for your IT investments going forward.
 
• Deploy a proof of concept environment so you can test Microsoft 365 before making a larger commitment.
 

How a partner can help support your deployment

Once you have a plan for moving to Microsoft 365, a partner can help ensure your success by:
 
• Providing comprehensive deployment and migration assistance to ensure that the transition is smooth.
 
• Configuring the services to meet your needs and customizing SharePoint Online to your specific needs/vertical.
 
• Managing services such as Skype for Business online conferencing.
 
• Training your users and IT administrators how to get the most out of Microsoft 365.
 
• Performing administrative tasks such as resetting passwords and setting up new user accounts.
 
• Supporting users as an IT help desk.
 
• Providing add-on solutions to Microsoft 365, such as: Exchange Online/SharePoint Online personal archive, SharePoint Online workflows, document management solutions, and others.
 


Onboard with Microsoft FastTrack

FastTrack is the onboarding service benefit included for qualified Microsoft 365 customers. Microsoft onboarding experts will provide personalized assistance ensuring the service is ready to use company-wide.