Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA).
Service health dashboard:
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues.
Keep up to date on planned maintenance events of your Microsoft 365 services.
Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA).
Service health dashboard:
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues.
Keep up to date on planned maintenance events of your Microsoft 365 services.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
| Guaranteed 99.9% uptime: |
Get peace of mind knowing that your services are available with a guaranteed 99.9% uptime, financially backed service-level agreement (SLA). |
|
|
|
Service health dashboard: |
Always know the current health of your Microsoft 365 services, and view detailed information about current and past issues. |
|
|
| Planned maintenance schedule: |
Keep up to date on planned maintenance events of your Microsoft 365 services. |
|
|
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.
Take troubleshooting into your own hands to solve common issues quickly.
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.
Take troubleshooting into your own hands to solve common issues quickly.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
| Community support: |
The Microsoft 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions. |
|
|
| Self-help troubleshooters: | Take troubleshooting into your own hands to solve common issues quickly. |
|
|
Web/email support:
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly.
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services.
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses.
Web/email support:
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly.
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services.
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses.
Microsoft 365 for business plans |
Microsoft 365 for enterprise and Office 365 Enterprise* plans |
||
|---|---|---|---|
|
Web/email support: |
Optimize issue resolution by submitting technical issues via the web, where your issue can be routed to the most knowledgeable support agent quickly. |
|
|
| Pre-sales support: |
Resources are available to help you with your purchasing decision for Microsoft 365 or Office 365 services. |
|
|
| Accounts and billing support: |
Resources are available to help you with questions and issues related to your account and Microsoft 365 or Office 365 licenses. |
|
|
Additional, elevated support available for purchase for Microsoft 365 organizations that require more personalized support.
Provides expertise for a well-managed transition and ongoing operations on Microsoft technology. Offerings include strategy and planning, deployment of Microsoft 365, other cloud workloads, and user adoption to accelerate your time to value.
Provides elevated Microsoft 365 support, including Microsoft-managed support from a cloud expert, exclusive proactive services for your Microsoft 365 environment, and highest priority reactive support.
FastTrack is the onboarding service benefit included for qualified Microsoft 365 customers. Microsoft onboarding experts will provide personalized assistance ensuring the service is ready to use company-wide.
