Microsoft 365 support plans for business and enterprise
Address your business needs with expert help, when and how you need it.
Support offerings
Standard Support
Originally starting from Included now starting from Included
Included Included
with Microsoft 365
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Support for Microsoft 365 cloud services
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Billing and subscription management support
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Basic installation, setup, and general technical usage
Business Assist
Originally starting from $5.00 now starting from $5.00
$5.00 $5.00
user/month, paid yearly
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Support and training for Microsoft 365 cloud services and Surface devices
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Access to dedicated experts for very small businesses
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Fast and easy ticketless support
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Guided deployment and onboarding
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Help for you and your employees
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Customer health reviews
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*Available in English only
Professional Direct Support for Microsoft 365
Originally starting from $9.00 now starting from $9.00
$9.00 $9.00
user/month, paid yearly
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Support for Microsoft 365 cloud services
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Access to dedicated experts for small to medium-sized businesses
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Customized recommendations for your organization
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Guided deployment, setup, and migration support
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Support with Microsoft Copilot and AI transformation
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Webinars and training
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Proactive support and health alerts
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Quarterly customer check-ins
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*Available in English only
Microsoft Unified
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Support for all Microsoft products
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Success Management Services
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On-demand assessments with as-needed setup and configuration services
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On-demand videos, hands-on labs, learning paths, and expert-led webcasts
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Expert-led support
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Specified incident response times
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Escalation management
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Access to Value Acceleration Services and Mission Critical Services1
| Standard supportOriginally starting from Included now starting from Included Included Included with Microsoft 365 | Business AssistOriginally starting from $5.00 now starting from $5.00 $5.00 $5.00 user/month, paid yearly | Professional Direct Support for Microsoft 365Originally starting from $9.00 now starting from $9.00 $9.00 $9.00 user/month, paid yearly | Microsoft Unified
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| Standard support | Business Assist | Professional Direct Support for Microsoft 365 | Microsoft Unified | |
|---|---|---|---|---|
| Description | | Small businesses seeking end user access to experts for advisory and onboarding services | Small to medium-sized businesses seeking access to additional support and success services | Enterprises seeking comprehensive, organization-wide coverage for all their Microsoft technologies |
| Product coverage | Microsoft 365 | Microsoft 365 | Microsoft 365 | All Microsoft products |
| Success Management Services | | | | Provided digitally and/or by Customer Success Account Managers |
| Advisory Services | |  | | As needed Advisory Phone Support (limited to six hours or less per incident) |
| IT health assessments | | | | As needed on-demand assessments with setup and configuration services |
| Technical training | | Online webinars and trainings | Online webinars and trainings | On-demand videos, hands-on labs, learning paths, and expert-led webcasts |
| Technical support | 24x7 support available | 24x7 support available | 24x7 support available | As needed 24x7 |
| Escalation management | | | | For Critical Business System Down issues, resource assigned after 15 minutes for Azure or 1 hour for all other products |
| Case management/tooling
| Microsoft 365 admin center and mobile app, web, and phone incident submission | Microsoft 365 admin center and mobile app, web, ticketless email, online portal, and phone incident submission | Microsoft 365 admin center and mobile app, web, and phone incident submission | Services Hub portal for one-stop support management, recommendations |
| Third party | Select third-party support with interoperability and configuration guidance, and troubleshooting | Select third-party support with interoperability and configuration guidance, and troubleshooting | Select third-party support with interoperability and configuration guidance, and troubleshooting | Select third-party support with interoperability and configuration guidance, and troubleshooting |
| Specialized services | | | | Access to Value Acceleration Services1 and Mission Critical Services1 |
| Self-help portals | Microsoft 365 admin center | Microsoft 365 admin center | Microsoft 365 admin center | Microsoft Services Hub |
| Deployment assistance | Limited | | | |
| Migration assistance | Limited | | | |
| Cost | Included | $5.00 user/month, paid yearly | $9.00 user/month, paid yearly | |
Standard supportOriginally starting from Included now starting from Included Included Included with Microsoft 365 | Business AssistOriginally starting from $5.00 now starting from $5.00 $5.00 $5.00 user/month, paid yearly | Professional Direct Support for Microsoft 365Originally starting from $9.00 now starting from $9.00 $9.00 $9.00 user/month, paid yearly | Microsoft Unified
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Self-help resources
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Frequently asked questions
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Basic installation, setup, and billing support is available for all Microsoft 365 customers, while more advanced technical support is available with a paid support plan. With standard support, you’ll get:
- Access to the Microsoft admin center to manage applications, data, devices, and users more efficiently.
- Technical support options to address product and service challenges.
- Basic installation, setup, configuration, and general usage assistance.
- Billing and subscription management support.
- Phone and web incident submission.
- Access to self-help resources, including troubleshooting tools, videos, articles, and forums.
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Online support
Start your service request online and save time. We'll help you find a solution or connect you to technical support.
- Go to the admin center. If you’re not an admin, you’ll see a message saying you don't have permission to access this page or perform this action. For more information, see Who has admin permissions in my business?
- On the lower-right side of the page, select Help & support.
- Type a question or keyword into the text box. If you get a dropdown list, select the one closest to your question, or continue typing your question, then press Enter.
- If the results don't help, at the bottom, select Contact Support.
- Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.
Phone support
Billing support is provided in English from 9:00 AM to 5:00 PM (9:00 AM to 6:00 PM in Australia), Monday through Friday.
Technical support is provided in English 24 hours a day, seven days a week.
Admins, have your account details ready when you call.
- In the United States, call 1-800-865-9408.
- In Australia, call 1-800-197-503.
- In Canada, call 1-800-865-9408.
- In the United Kingdom, call 0800-032-6417.
If your support phone number isn't listed above, find the number for your country or region.
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The key benefits of paid support include a highly skilled engineering-led support ambassador, escalation management, proactive services, advisory support, and deeper technical training.
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Yes, Microsoft Partners can help you get the most value from your investment. Find a partner.
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