Microsoft Copilot Studio Blog

It’s the new year! And for many of us, we like to set our goals on new things we would like to learn and try.

The Power Virtual Agents in a Day events are free one-day workshops where you will learn how to respond rapidly to your customers and employees at scale, using intelligent conversational virtual agents.

This year at Microsoft Ignite 2021, we are announcing new capabilities within Power Virtual Agents to continue empowering everyone to create intelligent conversational bots.

Microsoft is named a leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment.

In the last year, we have seen tremendous growth in the number of people working and living online, with over two-thirds (74 percent) of Chief Financial Officers planning to permanently shift employees to remote work once the COVID-19 crisis ends1.

Read this 2021 commissioned study, conducted by Forrester Consulting, to explore the ROI that organizations can expect using Power Virtual Agents over three years.

Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template

If you are using Bot Framework bots in your organization, you can now easily extend their functionality by calling your Power Virtual Agents bot as a skill.

Manage your Power Virtual Agents chatbot’s lifecycle to address change control, governance, data residency, and latency requirements by exporting and importing across environments in web and Microsoft Teams.

Now you can use PVA Custom Analytics to easily view customer conversations as they happened.