Standards of supplier conduct at Microsoft
Because Microsoft is committed to promoting a positive work environment, we expect our suppliers and their employees, agents, and subcontractors to adhere to the same standards of conduct and behavior that we expect from our own employees while they are on Microsoft property or doing business with Microsoft.
We are committed to our mission of helping people and businesses throughout the world realize the highest levels of productivity and success. Achieving our mission isn’t just about building innovative technology, it’s also about who we are as a company and as individuals, how we manage our business internally, and how we work with customers, partners, governments, communities, and suppliers.
The Supplier Guidelines contain policy and procedural requirements for suppliers providing goods or services to Microsoft, in addition to obligations contained in any applicable agreement(s) between Microsoft and supplier, such as the Master Supplier Services Agreement (MSSA).
The Master Supplier Services Agreement (MSSA)
If such a contract is required by Microsoft, this contract must be executed by Microsoft and the supplier prior to doing any work. Because it is an overarching agreement, once the supplier has signed this Agreement, only business specific statements of work or purchase orders are needed. Having a uniform agreement in place helps ensure that Microsoft can consistently rely on certain aspects of its relationships with suppliers without discussion or concern, which frees both parties up for more critical activities—like completing the work! The MSSA outlines, in addition to other things, the following:
- Standard payment terms, which include 2% 10/Net 60.
- Tier X reporting, which helps Microsoft ensure that suppliers at all levels are doing everything they can to ensure as much diversity as possible within the supply chain.
Supplier guidelines and policies
The Microsoft Supplier Guidelines, an adjunct to the Master Supplier Services Agreement, outlines the requirements suppliers are expected to follow.
The supplier guidelines and policies include:
- Supplier travel guidelines. Required for all reimbursable travel, the supplier travel policy is consistent with employee travel policy and enables the supplier to take advantage of the Microsoft travel program and associated negotiated pricing.
Download the Supplier Travel Guidelines (PDF)
- Pre-placement policy. Required of all contingent staffing agencies and other suppliers with employees who will be accessing Microsoft facilities or networks, this is a basic background check process that helps ensure the safety and security of Microsoft physical and electronic assets as well as all other individuals working for Microsoft.
- Statement of Work (SOW) parameters. A SOW helps ensure that expectations are understood and agreed upon by all parties up front. Each SOW should include price, delivery dates, and specifications for the work. Legal term should not be included in a SOW.
- Anti-Corruption Policy for Microsoft Representatives. Microsoft Corporation, and all of its subsidiaries and joint ventures worldwide ("Microsoft"), requires its channel partners (for example, resellers, software advisors, original equipment manufacturers, and distributors), suppliers, vendors, consultants, lobbyists, and any other third-party representative (collectively, "Microsoft Representatives") to comply with this Policy.
Learn more about Microsoft's commitment to Anti-Corruption & Anti-Bribery
- Microsoft Supplier Data Protection Requirements. Requirements for the protection of personally identifiable information and Microsoft product information.