Inside Track Blog - How Microsoft does IT

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November 13, 2025

Alex Fleck

The agentic future: How we’re becoming an AI-first frontier firm at Microsoft
November 13, 2025

David Hirning

Accelerating employee services at Microsoft with the Employee Self-Service Agent

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November 13, 2025

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Lukas Velush

Powering agentic AI adoption at Microsoft: Our ‘Customer Zero’ story

At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks—from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are…
November 13, 2025

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David Hirning

Reimagining campus support at Microsoft with the Employee Self-Service Agent

Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal…
October 16, 2025

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Keith Boyd

Vuln.AI: Our AI-powered leap into vulnerability management at Microsoft

In today’s hyperconnected enterprise landscape, vulnerability management is no longer a back-office function—it’s a frontline defense. With thousands of devices from a multitude of vendors, and a relentless stream of Common Vulnerabilities and Exposures (CVEs),…
October 16, 2025

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Alex Fleck

Keeping our in-house optical network safe with a Zero Trust mentality

When it comes to corporate connectivity at Microsoft, a minute of lost connection can lead to catastrophic disruptions for our product teams, sleepless nights for our network engineers, and millions of dollars of lost value…
October 9, 2025

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Keith Boyd

Enterprise AI maturity in five steps: Our guide for IT leaders

Charting a course through today’s digital landscape means navigating the transformative potential of AI—a technology redefining how organizations innovate and adapt. For leaders seeking to turn the promise of AI into action, the journey begins…
October 9, 2025

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Alex Fleck

Enabling meaningful AI adoption at Microsoft with a Microsoft 365 Copilot Expo

As our employees incorporate AI into their day-to-day routines, new ways of working are emerging at Microsoft. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request…
October 9, 2025

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Leon Yen

‘Putting your meetings in your earbuds’: How we now catch up on missed meetings with Audio Recap podcasts

Here at Microsoft, we’re putting our meetings into our earbuds. That’s the best way to think about the new Audio Recap feature in Microsoft Teams. Engage with our experts! Customers or Microsoft account team representatives…
October 2, 2025

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Jason Kellington

Transforming security and compliance at Microsoft with Windows Hotpatch

Security updates are essential, and every security admin knows that when it comes to applying these updates, faster is better to mitigate the risk. However, security updates have always come with a catch: Windows needs…
October 2, 2025

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Alex Fleck

Unleashing API-powered agents at Microsoft: Our internal learnings and a step-by-step guide

Agentic AI is the frontier of the AI landscape. These tools show enormous promise, but harnessing their power isn’t always as straightforward as prompting a model or accessing data from Microsoft 365 apps. To reach…
October 2, 2025

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David Hirning

Making transportation seamless and efficient with the power of data and AI at Microsoft

It’s full speed ahead for the future of transportation at Microsoft. Five years ago, as a global pandemic shut down offices and commuting ground to a halt, Microsoft took the opportunity to overhaul the technology…
October 2, 2025

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Alex Fleck

Unlocking enterprise AI extensibility at Microsoft with Microsoft Copilot Studio

Microsoft 365 Copilot extensibility is a revolutionary new framework for advancing enterprise AI. By creating their own agents, individuals and teams can customize Copilot’s behavior with additional instructions, grounding, and actions, all while providing a…
September 25, 2025

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Alex Fleck

Defining the future: How we’re building an AI-powered continuous improvement culture at Microsoft

We’re at a crucial point in the history of technology. Our need for greater efficiency and productivity is urgent and increasing. At the same time, AI is unlocking our human potential with advances in workflow…

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