Powering hybrid work at Microsoft: A conversation with Andrew Wilson and Nathalie D’Hers

Hybrid work requires a change in mindset, culture, and technology, creating challenges and opportunities as Microsoft empowers employee productivity from anywhere. When it comes to embracing hybrid work at Microsoft, employees want options. In this video,…

Microsoft uses a scream test to silence its unused servers

Do you have unused servers on your hand? Don’t be alarmed if I scream about it—it’ll be for a good reason (and not just because it’s almost Halloween)! I talked previously about our efforts here…

Flipping the retail metaverse on its head with augmented reality shopping

For Microsoft employees, the company’s annual global Hackathon is an opportunity to work across disciplines and build innovative solutions for the future. Sometimes the ideas they dream up turn into Microsoft products, which is exactly…

Prioritizing accessibility at Microsoft with feedback from people with disabilities

Prioritizing accessibility at Microsoft is helping the company create products and services that are inclusive and accessible for everyone. Being successful at this important work hinges on getting feedback from people with disabilities ranging from…

Boosting Microsoft’s response to cybersecurity attacks with Microsoft Azure Sentinel

Editor’s note: We’ve republished this blog with a new companion video. Sometimes you outgrow the capabilities of a well-loved tool—that’s exactly what happened to Microsoft and its on-premises Security Information Event Management (SIEM) system. Thanks to…

Microsoft transforms customer returns with new supply chain infrastructure

When ownership of returns and repairs at Microsoft shifted hands, Microsoft Digital saw an opportunity to transform the supply chain infrastructure supporting those services. Microsoft’s Customer Repair Experience and Warranty (CREW) relies on DeviceCare, an…

Microsoft Australia paves way for companywide Microsoft Teams Phone Voice transformation

November 2019 was a perfect time for Microsoft Digital, the organization that powers, transforms, and protects Microsoft, to re-evaluate Microsoft’s telephony solution. The Microsoft Teams Enterprise Voice solution was developing rapidly, offering a fully cloud-based…

Transforming how Microsoft manages its corporate real estate data

Microsoft manages hundreds of buildings around the world with various purposes—warehouses, offices, labs, cafes, and so on. Like all companies with large real estate footprints, the company wanted to find better ways of managing each…

Operationalizing the cloud

Mapping Microsoft’s expedition to the cloud with good cartography

When you’re charged with mapping Microsoft’s expedition to the cloud, sometimes it’s best to go back to the basics—like using an old fashioned map to help you find your way. An explorer in his own…

Driving the transformation of Microsoft’s employee experience with investment prioritization

The transformation of Microsoft’s employee experience has a key pillar: giving employees confidence that their voice matters. A fundamental element to empowering employees is transforming employee signals to an actionable list of employee challenges and…

New trade screening tool boosts Microsoft

Microsoft runs on trust. This includes ensuring that the company is compliant with regulatory requirements by utilizing evolving technology to transform compliance practices, including trade screening. At Microsoft, we pride ourselves on working fairly and…

Transforming change management at Microsoft with Microsoft 365

Once Microsoft 365 became a service, the way IT managers needed to think about change management had to change, and dramatically so. “We were no exception,” says David Johnson, who leads the team that governs…