Author: David Hirning

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  • How Work IQ is supercharging our AI usage at Microsoft

    At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs, streamlining workflows, and boosting employee productivity. These innovations have come in many different forms across every group and function at the company. It’s impossible to capture them all in a Read More

  • Conditioning our unstructured data for AI at Microsoft

    Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of date and become inaccurate. Humans can usually spot the signs of outdated information and exclude it when answering a question or addressing a work topic. But what happens when there’s Read More

  • Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success

    The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this agentic revolution is our deployment of our new Employee Self-Service Agent across the company. Thanks Read More

All posts by David Hirning

  • Implementing a Zero Trust security model at Microsoft

    At Microsoft, our shift to a Zero Trust security model—which began more than seven years ago—has helped us navigate many challenges. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…

  • Implementing strong user authentication with Windows Hello for Business

    Deploying Windows Hello for Business internally here at Microsoft has significantly increased our security when our employees and vendors access our corporate resources. This feature offers a streamlined user sign-in experience—it replaces passwords with strong, phishing-resistant authentication by combining an…

  • Deploying Kanban at Microsoft leads to engineering excellence

    At Microsoft we’ve taken a page from the auto industry and have adopted a process called Kanban. Kanban (pronounced “con-bon”) is a Japanese word meaning “signboard” or “billboard.” It was first developed by a Toyota engineer decades ago to improve…

  • Digitally transforming Microsoft: Our IT journey

    Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. The digital transformation of Microsoft spans the entire personal…

  • Keeping our network infrastructure healthy at Microsoft with an employee-built AI agent

    Like many global companies, our network engineering environment here at Microsoft is gigantic. It spans 88 countries, more than 700 buildings, 64,000 devices, 7,500 Microsoft Azure Virtual Networks, and nearly 150 lab sites. It’s a system that serves more than…

  • Staying ahead of the AI curve with Microsoft 365 Copilot: How a champion does it

    Brian Shaw has been a Microsoft 365 Copilot enthusiast since the company first launched the generative AI solution in February 2023. But with AI tools evolving rapidly, he knew it would be a challenge to keep up with the latest…

  • Transform your IT operations with Microsoft 365 Copilot: Insights from a champion

    Yen Anderson remembers the first time she saw Microsoft 365 Copilot, the generative AI tool that the company launched in February 2023. She intuitively knew that the way she went about her job would never be the same. “I realized…