IT strategy
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Securing the borderless enterprise: How we’re using AI to reinvent our network security
The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional security tools are…
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the…
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
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Buzzing on Microsoft Teams Rooms technology internally at Microsoft
There’s been a lot of buzz around The Hive, our laboratory for building and testing new meeting room technology with Microsoft Teams Rooms. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to…
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Reflecting on 50 years of IT at Microsoft: Five key lessons and insights on the future
As Microsoft celebrates its 50th anniversary, it’s a fitting time to reflect on the transformative journey of Microsoft Digital, the team that’s been responsible for powering, protecting, and transforming the digital employee experience across devices, applications, and infrastructure at the…
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Digitally transforming Microsoft: Our IT journey
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. The digital transformation of Microsoft spans the entire personal…
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Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with unprecedented access to information and insights. Data-driven decision-making has never been more critical for businesses to achieve their goals. Engage with our experts! Customers or…
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Empowering employees with the Microsoft Power Platform at Microsoft
At Microsoft, our employees are using the Microsoft Power Platform to bring their ideas and visions to life. It’s our low-code development suite that anyone—not just developers—can us to create apps, automate workflows, and analyze data. In Microsoft Digital, the…
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Enhancing flexible work with AI: How we’re using Microsoft Places to empower our employees
The advent of flexible work has changed the way we think of the workplace here at Microsoft. Like other enterprises, we’re focusing on how we can coordinate, modernize, and optimize our approach to the fast-changing world of modern work. Microsoft…