IT strategy
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Skilling up for the future of work at Microsoft with Agent Launchpad
As AI continues to evolve and its applications across business workflows expand, it can be difficult for employees to stay on top of the latest developments. One of the most exciting shifts underway is our move toward AI agents, which…
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Transforming the marketing function at Microsoft with AI
The AI revolution is reaching everyone. As AI agents become more mainstream, we’ve seen the powerful impact they can have on all kinds of work and a wide variety of roles. At Microsoft, we’re leading the way in exploring how…
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Powering the technical veracity of AI at Microsoft with a Center of Excellence
When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward goal: Help our organization experiment with AI, learn quickly, and do it responsibly. Our teams across Microsoft Digital—the company’s internal IT organization—leaned in. We built…
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Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of date and become inaccurate. Humans can usually spot the signs of outdated information and exclude…
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Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with unprecedented access to information and insights. Data-driven decision making has never been more critical for businesses to achieve their goals. In light of this priority,…
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Responsible AI: Why it matters and how we’re infusing it into our internal AI projects at Microsoft
Like the computer itself and electricity before it, AI is a transformational technology. It’s providing never-before-seen opportunities to reimagine productivity, address major social challenges, and democratize access to technology and knowledge. Engage with our experts! Customers or Microsoft account team…
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Mapping the Microsoft approach to accessibility in the world of AI
More than 1 billion people worldwide have a disability, and 83 percent of people will experience a disability during their working years. As AI transforms how we build and experience technology, accessibility has to be built in from the start.…
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Powering the new age of AI-led engineering in IT at Microsoft
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage of questions about what this technology meant for the future of IT. At Microsoft Digital—the…
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AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our complex IT infrastructure places high demands on our staff and resources worldwide. That’s where the…
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Defining the future: How we’re building an AI-powered continuous improvement culture at Microsoft
We’re at a crucial point in the history of technology. Our need for greater efficiency and productivity is urgent and increasing. At the same time, AI is unlocking our human potential with advances in workflow automation that were unimaginable just…
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Modernizing IT infrastructure at Microsoft: A cloud-native journey with Azure
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. At Microsoft, we are proudly a cloud-first organization: Today,…
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Closing the deal with Microsoft 365 Copilot for Sales at Microsoft
Microsoft Digital stories We didn’t just hope Microsoft 365 Copilot for Sales would make a difference for our sales team here at Microsoft—we measured it. The results were outstanding. In the first few months after adopting Copilot for Sales, our…