AI
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Transforming our approach to sensitivity labels at Microsoft with Microsoft Entra
Security groups serve as the backbone of our approach to access control across the Microsoft corporate tenant. These groups determine who has access to different resources across our network, including Azure subscriptions, Power BI reports, SharePoint sites, and more. For…
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Visualizing success: Steering your AI deployment with a strategy council
The pace of change when it comes to AI’s impact on business today is astounding. Companies are scrambling to develop and maintain a cohesive strategy for managing this impact and getting the most out of this revolutionary technology. At Microsoft…
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Governing AI agents at scale: Lessons from our journey at Microsoft
Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts…
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Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on speed, scale, and rollout discipline. But in practice, the technical side of transformation is only…
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How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs, streamlining workflows, and boosting employee productivity. These innovations have come in many different forms across…
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Transforming IT support across Microsoft with the Employee Self-Service Agent
We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy as typing a quick question into a chat interface. At Microsoft, we’ve put that potential…
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Fast Train to the AI Frontier: Balancing risk and innovation in the era of AI at Microsoft
Every IT leader today feels the same tension. On the one side, there’s unprecedented pressure to move faster. To deploy AI‑powered capabilities, embrace agents, modernize workflows, and compete in an environment where speed and adaptation increasingly define advantage. On the…
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Microsoft CISO advice: Apply engineering fundamentals to securing AI
Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers need to approach securing agentic AI in the corporate IT ecosystem the same way they…
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Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People were curious. But curiosity alone doesn’t change how work gets done. Engage with our experts!…
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Transforming facility operations at Microsoft with AI maps
Indoor building maps matter the moment accurate location data become important to solving an issue in facilities. Imagine a facilities service technician responding to a high‑priority heating issue. The service ticket has the right building, floor and space, but no…
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Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and the topics covered by some of our Microsoft Digital subject matter experts. At Microsoft Digital,…
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Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future: Our journey to becoming a Frontier Firm at Microsoft A new way of working, a…