Inside Track
Cloud infrastructure
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Resolving repetitive support tickets at Microsoft with AI automation
Across Microsoft, our product teams rely on lab environments to develop, test, validate, and troubleshoot products before they reach customers. These labs are typically made…
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Protecting anonymity at scale: How we built cloud-first hidden membership groups at Microsoft
Some Microsoft employee groups can’t afford to be visible. For years, we supported email‑based communities internally here at Microsoft whose very existence depends on anonymity.…
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Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft
Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up…
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Modernizing IT infrastructure at Microsoft: A cloud-native journey with Azure
At Microsoft, we are proudly a cloud-first organization: Today, 98% of our IT infrastructure—which serves more than 200,000 employees and incorporates over 750,000 managed devices—runs…
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Five principles that guided our network journey to Microsoft Azure and the cloud at Microsoft
At Microsoft, we operate one of the world’s largest IT infrastructures. So, when we embarked on the journey nearly a decade ago to move from…
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The $500-billion challenge: Inside the modernization of Microsoft Treasury’s back-end infrastructure
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative…
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Reimagining content creation with our Azure AI-powered Inside Track story bot
In Microsoft Digital, the company’s IT organization, innovation is the fuel that drives us. Engage with our experts! Customers or Microsoft account team representatives from…
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Migrating from Microsoft Monitoring Agent to Azure Arc and Azure Update Manager at Microsoft
As organizations grow and transform their IT infrastructures, maintaining consistency in patch management across various environments and cloud architectures has become a priority here at…
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Running our customer service and support contact centers on Microsoft Azure
Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s…
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Enabling effortless cloud infrastructure management with Managed Cloud Labs and Microsoft Azure
Microsoft Digital is the organization that powers, protects, and transforms Microsoft. As part of its mission, we build and manage the cloud network infrastructure that…
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Boosting employee connectivity with Microsoft Azure-based VWAN architecture
Editor’s note: This is the fourth in our ongoing series on moving our network to the cloud internally at Microsoft. Whether our employees are in…
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Doing more with less: Optimizing shadow IT through Microsoft Azure best practices
We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on…