Employee experience

September 25, 2025

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Alex Fleck

Powering AI value with Microsoft 365 Copilot extensibility at Microsoft

Microsoft 365 Copilot extensibility is the next frontier of enterprise AI at Microsoft. By managing it effectively, we’re giving our employees the power to revolutionize how they access data and accomplish tasks. But how are we implementing this new framework?…
September 18, 2025

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Alex Fleck

How our employees are extending enterprise AI with custom retrieval agents

Employees who are using Microsoft 365 Copilot to transform the way they work now have a new tool to help them even more—the agent. At Microsoft, we’re deploying a spectrum of agents to fulfill different needs, from acting as knowledge…
August 28, 2025

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David Hirning

How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft

Traditionally, missing a meeting—or even just a part of one—could mean being left behind while the rest of the team pressed forward. Referring to prior meetings was tedious, requiring employees to sift through hours of recorded dialogue to find specific…
August 28, 2025

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Alex Fleck

Using AI to redefine how we work in Microsoft Outlook, the app Microsoft employees live in at work

In just a few short years, work has changed in fundamental ways. The rapid rise of AI has brought an entirely new mindset to the workplace. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies…
August 14, 2025

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Keith Boyd

Inside Microsoft: Being Customer Zero in an AI-powered world

Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…
August 7, 2025

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Alex Fleck

Supercharging our SharePoint sites at Microsoft with Microsoft 365 Copilot

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Microsoft SharePoint is one of the most ubiquitous and…
July 31, 2025

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Keith Boyd

The future of work is here: Transforming our employee experience with AI

Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a…
June 26, 2025

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Jason Kellington

Enabling modern support at Microsoft with AI

We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the…
June 26, 2025

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Alex Fleck

Connecting with regional employees more effectively at Microsoft with Viva Amplify

In a global organization, it’s easy for crucial communications to miss the mark as they disperse across international teams. Communications from core corporate teams like Security, HR, or Employee Listening might suffer from fragmentation and poor localization. Employees might tune…
June 26, 2025

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Jason Kellington

Supercharging our support experience with Microsoft Dynamics 365 and AI

Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
May 30, 2025

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Lukas Velush

Transforming employee engagement at Microsoft with Microsoft Viva Engage

This story reflects updated guidance from Microsoft Digital—it was first published in 2023. Keeping people connected in a hybrid work world is no easy task. But with the right technology, you can help employees in newly reimagined work environments feel…
May 27, 2025

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Lukas Velush

Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft

This story reflects updated guidance from Microsoft Digital—it was first published in 2023.   Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed or their data becomes…

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