Moving to the cloud requires more than just technology—it demands a new approach to managing services. For the Office 365 service management team at Microsoft, the employee experience is our top priority. We’re focusing on end-to-end services and aligning IT skills with strategic roles. We deliver frequent Office 365 updates in shortened release cycles with new governance models to help protect corporate assets while promoting collaboration. It’s paying off—we’re seeing employees adopt the services and enhance productivity.
Mark Schaefer, director of technical sales in the Microsoft Pacific Northwest Region, talks about how his team has experienced digital transformation—how an integrated toolset built on Dynamics 365 and Azure Cloud Services replaced multiple tools, complex processes, and time-consuming administration. This new set of tools boosted team morale and dramatically increased productivity—transforming the team into efficient, motivated sellers who think about strategy, long-term vision, and customer satisfaction.
Sometimes, IT and business leaders must decide whether to build a new app or modify an existing one. Valuable development time can be wasted if a solution is already available. To make it easy to find useful apps, Microsoft created AppSource, which contains more than 500 apps, content packs, add-ins, and extensions that enhance and extend proven Microsoft solutions. AppSource apps work with Dynamics 365, Power BI, Office 365, and Azure. It’s a cost-effective, turnkey solution that’s helping us—and our customers—accelerate digital transformation.
To optimize complex transactions and contracts worldwide, Microsoft designed a new system based on Dynamics 365. It automates business processes and accommodates customized workflow management for our business units. Moving Microsoft contracts and transactions through a structured process helps us coordinate people and cases efficiently.
When managing advertising agreements became complex and error-prone, Microsoft IT turned to Microsoft Dynamics 365 to create a contract life cycle solution. The system streamlined contract creation, approval, and management—and moved Dynamics 365 beyond customer relationship management. It integrates with external systems like SAP and DocuSign to automate, digitize, and simplify contracts and transactions. The system set the standard for hybrid cloud configurations at Microsoft.
When universal design principles challenged our thinking, Microsoft IT took accessibility to a new level with the design of our updated lobby experience. Not only did we incorporate accessible features into the multitouch technologies throughout our new lobbies, we leveraged personas to build inclusive improvements into our designs from the start. The holistic approach goes beyond typical accessibility scenarios—it provides an improved experience across a broad audience by addressing more subtle, situational impairments.