Microsoft IT created an opportunity scoring indicator in Microsoft Dynamics CRM Online. This feature uses opportunity data to provide near real-time win/loss predictions with sophisticated machine learning algorithms.
Microsoft is transforming and simplifying its global Inside Sales business using a central, standardized solution to increase efficiency, improve customer engagement, and maximize performance. The new solution uses out-of-the-box Microsoft Dynamics CRM features and functions. It includes a new application called Unified Service Desk that integrates Microsoft Dynamics CRM and Skype for Business, the corporate telephony solution used in Microsoft contact centers.
Microsoft created a direct sales platform that supports seller-specific customer relationship management (CRM), business intelligence (BI), and seller tools. Microsoft Dynamics CRM Online forms the backbone of the platform and uses Microsoft Azure-based services for advantages of scale.
To support major strategic and cultural shifts at Microsoft, the HR Reimagined initiative helped the company deliver a seamless, engaging HR experience for over 100,000 employees worldwide. Microsoft Azure was an easy choice for the platform of such a global effort, enabling HR to take advantage of their existing investments in software, for an industry-best solution.
The processes and tools that the Microsoft sales organization previously used had become overly complex and kept sellers from focusing on their customers. Starting with the principle that Microsoft should use the products that it sells to customers, Microsoft corporate and field groups worked together to simplify sales processes and deliver a new sales platform that has increased seller productivity and satisfaction.
Microsoft transformed and simplified its sales processes and platforms into fast, modern, and role-based systems that are holistic, intuitive, and focused on specific customer business needs. New tools, built largely around out-of-the-box Microsoft Dynamics CRM Online and Microsoft Dynamics CRM features and functionalities, deliver streamlined sales processes, standardized and integrated tools, and intuitive collaboration features.
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