Inside Track
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Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey
As we move from AI experimentation to enterprise-scale deployment, a new challenge is emerging: How do we govern thousands of AI agents, workflows, and copilots…
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Turning network configuration management into a conversation at Microsoft with Autonet AI Agent
Network engineers at Microsoft rarely struggle because they lack the tools to do their work. The challenges appear when they need to access too many…
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AI-ready data: Building the foundation for enterprise AI at Microsoft
For years, organizations have treated data as a critical business asset. Here at Microsoft, data powers our reporting, supports our decision-making, and helps our leaders…
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Automating engineering operations at Microsoft with a Smart DRI Agent
When a production incident occurs, the last thing engineers want to do is burn critical time gathering context when they’re better served solving the problem.…
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Our Customer Zero guide: Enabling agent creation across Microsoft 365 Copilot, Copilot Studio, and Foundry
Generating value by empowering your employees to build agents AI agents are an increasingly important way for organizations to scale knowledge, help their employees boost…
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Building trust in AI-powered support at Microsoft: Our Employee Self-Service agent story
When we launched our Employee Self-Service (ESS) Agent to our more than 300,000 employees and contingent staff in the fall of 2025, we expected that…
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Boosting product manager productivity at Microsoft with AI
Product managers operate at the intersection of customers, engineering, strategy, and execution. They translate customer needs into requirements, prioritize competing investments, coordinate and make trade-offs…
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Choosing the right AI experience for employee productivity and support
As more companies introduce AI-driven options to help their employees find information and accomplish common tasks, a question frequently arises: Which agentic tool is best…
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Rebuilding our Microsoft Foundry Labs site with a three-people build team and AI
With AI innovation moving so quickly, it can feel difficult to stay on top of everything that’s happening, including the projects and collaborations, the successes…
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Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
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From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…
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Prioritizing AI transformation opportunities in Microsoft Finance
When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams…
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Transforming the data foundation behind our datacenter expansion at Microsoft
The team building our datacenters here at Microsoft needed to get organized. Microsoft Cloud Operations + Innovation (CO+I), our organization that plans, builds, and operates…
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Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey
When Kanu Priya was growing up in Nangal-Shama, a small village of 1,500 people in Punjab, India, she didn’t know of any young women who…
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From alerts to action: How AI agents are reshaping network operations at Microsoft
A network connectivity incident doesn’t begin when someone asks whether they can get online. It starts earlier, with the signals coming from routers, switches, access…
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Taming the Copilot odyssey: Five ways to effectively prompt AI without going overboard
At Microsoft, we’ve been on our journey with AI and Microsoft 365 Copilot for a while now. We’ve made amazing strides and are still discovering…
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Engineering the Frontier Firm: Sharing our AI-native approach to software development
About a year ago, our teams in Microsoft Digital—the company’s IT organization—began an AI transformation the same way most organizations did: ad-hoc. Our engineers taught…
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Keeping leaders safe from cyber actors: Three lessons learned from our experience at Microsoft
Once a Marine, always a Marine. That’s certainly true for Doug Pierson, a recently retired US Marine Corps Major General who manages our Microsoft Executive…