With an immense amount of data to manage across business groups, Microsoft IT continually works to develop logical methods to store and retrieve business intelligence data. We developed a solution with Cortana Intelligence Suite on Azure that optimizes predictive analytics for our marketing teams. The tools are customizable and scalable, and they allow us to look at big data with accurate predictive models in an automated workflow, for quicker and deeper insights into our business.
DevOps is the future of IT. As Microsoft IT continues to adopt Azure, we also mature our DevOps organization. We’re driving an innovative and fault-tolerant development culture of self-service and automation that maintains strong security hygiene. We directly embed readiness criteria and operational standards into our engineering processes. Our configuration and operational practices help to support an iterative and rapid development culture, where we can “fail fast” and respond effectively.
Microsoft IT uses Microsoft Azure Security Center to assess and help protect our Azure resources. It gives us prioritized, analytics-based alerts about malicious and suspicious activity, and tips to help us prevent and respond to incidents in real time. This intelligence gives us visibility into our security state, and it gives our DevOps teams that manage cloud deployments deep security know-how.
When Microsoft IT wanted to manage and monitor DataMall, our internal data repository comprising a range of data sources and hosted in a hybrid environment, we chose Operations Management Suite (OMS). With the monitoring and remediation capabilities in OMS, we gained visibility into both the on-premises and Azure components of DataMall.
When Microsoft IT deployed Skype for Business 2015 to support our highly mobile global user base, our goal was to provide the best user experience in the industry. We learned valuable lessons about hardware requirements, managing our complex network, accommodating diverse and remote clients, and running a unified communications platform in a hybrid cloud environment. We also helped develop a Call Quality Dashboard to help other organizations optimize the user experience.
Microsoft IT manages a complex SharePoint environment that includes hundreds of internal portals, various search experiences, corporate taxonomy, and internal applications—as well as support for sharing and collaboration. Building on Office 365 and SharePoint Online controls, we have created IT governance policies and processes for managing our complex environment and helping to keep our data secure in the cloud.
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