When universal design principles challenged our thinking, Microsoft IT took accessibility to a new level with the design of our updated lobby experience. Not only did we incorporate accessible features into the multitouch technologies throughout our new lobbies, we leveraged personas to build inclusive improvements into our designs from the start. The holistic approach goes beyond typical accessibility scenarios—it provides an improved experience across a broad audience by addressing more subtle, situational impairments.
At Microsoft IT, we’re embracing digital transformation and moving from rigid, process-centered operations to an agile, customer-focused organization that runs in Azure. Now, our operations are based on modern DevOps engineering principles. We’re engaging with our business partners, empowering and training our employees, and reinventing our services.
At Microsoft, MS Sales is our standard revenue reporting system—it’s critical to data analysis, strategic management, and financial decisions. Microsoft IT plans to migrate its on-premises infrastructure to Azure to meet challenges of scale, agility, and complexity. With that, we’re evaluating the system’s design and function for success in the cloud. Our migration strategy involves a variety of approaches—including the application of virtual machines, microservice components, and big data processing.
Microsoft is a cloud-first, mobile-first enterprise, and we’re committed to running as much of our business as possible in Azure. To monitor and manage our cloud infrastructure, Microsoft IT is using Operations Management Suite (OMS). It gives our enterprise a high-level view of all our cloud operations. With it, business groups have the freedom to manage and monitor their own apps and infrastructure, and to customize their OMS environment to meet their own requirements and standards.
To protect our most critical corporate assets, Microsoft IT creates secure, isolated environments for business groups that manage highly confidential, regulated, or restricted data. We’re taking advantage of services in Windows Server 2016—including shielded virtual machines and Host Guardian Services—to isolate host, storage, computing, and network services, and to separate component administration within each environment.
Microsoft IT manages a high-performance platform for managing customer data—including privacy preferences for services like Windows Live, Xbox, and Office. We knew it would soon be time to retire the aging on-premises hardware infrastructure and migrate the platform to a high-performance environment in Azure. We evaluated the infrastructure and devised a plan—and completed the migration to a scalable, cost-effective cloud solution that exceeded our performance requirements with zero downtime for our services.